Nomini Casino - El jugador cree que el reintegro se ha retrasado.

Hello,

I received a €150 bonus from Nomini on March 31, 2025 and have used everything properly. I now have €2,500 in my account, but I've been waiting for my winnings ever since. It's still pending, and after 14 working days, I'm still not getting any real help. I'm always being told different things. I was told on Tuesday that I have top priority, and nothing has happened so far. I don't have a problem waiting, but 14 working days is a lot, and I understand that they have a lot to do. That doesn't change the fact that you should stick to the times you specify.

Hallo,

ich habe am 31.03.2025 150€ Bonus von nomini erhalten und alles auch vernünftig umgesetzt habe jetzt 2500€ auf meinem Konto warte aber seid dem auf den Gewinn es ist immer noch auf beantragt nach mittlerweile 14 Werktagen richtig geholfen wird einem trotzdem nicht es wird immer verschiedene Sachen erzählt wird. Mir wurde Dienstag erzählt das ich oberste Priorität habe es ist bis jetzt Nix passiert ich habe kein Problem zu warten aber 14 Werktage ist schon sehr viel und ich verstehe auch wenn die viel zu tuen haben ändert trotzdem Nix das man seine Zeiten die man angibt einhalten sollte.

Dear Domee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Domee,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

A payout of 3 was made but it has been so long since the others and there is simply no help in the chat.

Eine Auszahlung von 3 wurde getätigt aber bei den anderen ist es auch so lange her und es wird einem im Chat auch einfach nicht geholfen.

Dear Domee,

Do I understand it correctly that you have received 3 withdrawals of 500€?

How many more requests are still pending and from which dates?

Awaiting your response.

Regards,

Nick

I currently have 3 payouts pending from April 1st, 2025, April 2nd, 2025 and April 18th, 2025. I have received €1000 so far but am waiting for the rest and it has already been 20 and 21 days for the first two payouts.

Ich habe zur Zeit 3 Auszahlungen offen von 1.4.2025, 2.4.2025 und 18.4.2025 ich habe bis jetzt 1000€ ausgezahlt bekommen warte aber auf den Rest und es sind halt schon 20 und 21 Tage bei den ersten beiden Auszahlungen.

Thank you Domee for the clarification and all the information provided so far. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Domee,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Nomini Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Domee,

Please allow time for investigation. We will update you as soon as we have news from the casino.

Dear Domee,

Thank you for contacting us.

We sincerely apologize for any inconvenience that may have arisen due to the delay.

We would like to inform you that, according to your account details, your withdrawal requests you're referring to has been unfortunately canceled by you and there are currently no outstanding payouts on your account.

However, the withdrawal requests from the 31st of March, the 13th of April and the 23rd of April in the total amount of 1,500 EUR have been successfully processed.

Additionally, we have noticed multiple withdrawal requests being submitted and then cancelled by you before they were completed.

Please be advised that should you choose to cancel an existing pending withdrawal, the processing time for the withdrawal will reset.

We hope this clears things up for you!

Kind regards,

Nomini Casino Team

Dear Domee,

please update us when you receive your funds. Can you confirm that there is no pending balance to be withdrawn from your account?

Dear Domee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru

We’ve reopened this complaint at the request of Domee. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.