Nomini Casino - El jugador cree que el reintegro se ha retrasado.

I would like to submit a complaint against Nomini Casino (nominic.com), which operates under license No. ALS-20241077-FR2 issued by the Anjouan Gaming Board (Comoros Islands), regarding delayed withdrawals.

My experience is as follows:

I requested withdrawals totaling 1000 EUR (500 EUR on 16.09.2025 and 500 EUR on 17.09.2025), but they have not yet been processed. Today is 26.09.2025, and it has been 10 days since the first request and 9 days since the second.

The casino promised processing within 3-5 days; however, my previous withdrawal (requested on 15.09.2025) was processed only after 6 days (received on 21.09.2025). The current delay already exceeds the promised timeframe by 5-7 days.

The support team (Jesse) provides evasive responses, citing "high demand volume" or "priority," but does not provide specific dates for when the withdrawal will be processed.

This delay is unacceptable, and I believe it is intentional, designed to pressure me into canceling the requests. I am willing to share evidence: screenshots of the withdrawal requests, correspondence with support, and my account balance.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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I understand about two weeks, but on 21.09 I received 500 euros that I requested on 15.09. They have a rule that you can request a maximum of 500 euros per day. And you can only have 3 active requests. I don't see any reason why the two payments are delayed, because the first one confirmed that everything is fine with my account. Besides, they gave me two bonuses in one day for no reason, 50 free spins each. They probably hope that I will fall for it again and cancel my withdrawal request. 

It is a common manipulation by the casino.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I wrote an email to customer support because instead of the requested payout, I only received 4 bonuses, each worth 50 free spins worth €5. 

Below is their response 

Lila (Nomini)

26 Sept 2025, 20:15 EEST

"Thank you for contacting our support team.

We are sorry to inform that due to a high amount of requests, all our withdrawals have been delayed.

We completely understand how frustrating and disappointing this wait has been for you, and we’re truly sorry for the inconvenience caused.

Please know that your withdrawal has not been forgotten or ignored — we are actively working to resolve the situation and ensure that your funds reach you as soon as possible. We recognize that it’s already been a long wait, and we sincerely appreciate the patience and trust you’ve shown so far.

Thank you again for your understanding. We’re here if you have any questions or need more information.

With sincere apologies and appreciation.

Customer support."

Just yesterday, customer service replied in the chat that everything was fine and that the money would be coming soon. And so it goes, every day, with no results. 

New excuses...

"Dear Valued Customer,

At the moment, our website is under maintenance.

We are doing a technical update, and we cannot check your account accordingly.

We are doing our best to complete it as soon as possible, and we are sorry for any inconvenience caused.

Please come back later.

We appreciate your patience during this time."

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Has the casino mentioned how long the maintenance is expected to last?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have passed the test, as confirmed by the payment of €500 received on 21 September. I requested three payments in total, as the rules stipulate that only €500 can be requested within 24 hours. 

When I requested the payments, all active bonuses were canceled. At the time of the withdrawal request, I had at least €3,000 in my account. 

Later, when I realized that this casino had problems with withdrawals, I continued to play and turned over €12,000 ten times, or placed bets totaling €120,000. This is confirmed by the nomini coins. One coin is awarded for every €100. I currently have 1,204 nomini coins in my account, which I will only be able to use when there are no more active withdrawal requests. That will amount to at least €180 in bonus money. It seems that my suspicions have been confirmed and it would be foolish to expect to withdraw €12,000 from this casino. So I'll just play it out. But to be fair, I want to receive the requested withdrawal of €1,000. I only received 500 euros. The casino has never said when the payment will be made, only giving excuses that the process is ongoing. 

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

The amount is only €1,000, not €12,000. In reality, it would be foolish to expect a casino that has received so many bad reviews to ever pay out this amount. But there are still two costs of €500 each under consideration. 

Masha (Nomini)

4 Oct 2025, 17:26 EEST

Thank you for contacting the Nomini.com support team.

I am personally very sorry for this unsatisfactory situation, however, we have already informed the finance department to respond to your request as soon as possible. Once it has been processed, you will receive a message.

Thank you for your patience and understanding.

If you have additional questions, please feel free to contact us via email support@Nomini.com or via Live Chat.

Yours sincerely,

Nomini.com support team

Dear Elody,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Nomini Casino to join this conversation and assist in addressing the complaint.

Dear Nomini Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Thank you for your involvement. I received the money. And I know that it's not just a coincidence. Unfortunately, only external forces can prompt this casino to take action. Thank you for what you are doing. 

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Elody,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan