Novibet Casino - El retiro del jugador se está retrasando.

Hi. My account is fully verified. I have made deposits via apple pay and debit card. Yesterday and the day before I withdrew money without any problems. Now I have been waiting for 2 days for the money and they keep cancelling my withdrawal. And I am not getting any response. Almost a week has passed and no contact or response

Hei. Tilini on täysin vahvistettu. Olen tehnyt talletuksia apple payn kautta, sekä pankkikortilla. Eilen sitä edellispäivänä nostin rahaa ei mitä ongelmia. Nyt olen 2 päivää odottanut rahoja he peruuttavat koko ajan nostoani. Enkä saa mitään vastausta. Kohta viikko täynnä ei mitään yhteydenottoa eikä vastausta

Dear eedisivac,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal request currently pending in your account?
• Could you please share screenshots of your recent withdrawal requests with the status visible and a screenshot of the verification status of your account, if available?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Dear eedisivac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.