Nucleonbet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Nucleonbet does not want to pay out my winnings. I have been approved by KYC and when I want to make withdrawals they want new documents and when they have received them I make a new withdrawal and everything starts again. They point out that they have the right to request verification.

They do not give up.

Nucleonbet vill inte betala ut min vinst. Jag har fått godkänd KYC och när jag vill göra uttag så vill de ha nya dokument och när de har fått dem så gör jag ett nytt uttag och allt börjar om. De hänvisar till att de har rätt att be om verifikation.

Dom ger sig inte.

Additional comments from the player:

"Now they have approved all the documents again. Lets see if withdrawals go through now ...."

Dear Laban33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. As there has been some improvement since you submitted the first complaint, I would recommend that we wait for a few more days to see if the withdrawal gets approved. I will keep this complaint opened, so please, let us know if there is anything new.

Thank you very much in advance for your reply.

Best regards,

Kristina

Today I was paid SEK 10,000, yippee !! They pay a maximum of SEK 10,000 every day.

SEK 40,000 left.

Idag fick jag utbetalt 10000kr, jippi!! De betalar max 10000kr varje dygn.

40000kr kvar.

Thank you for your reply, Laban33. I am happy to hear that the first withdrawal has been processed. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

Now I have received SEK 10,000 more.

Nu har jag fått 10000kr till.

Dear Laban33,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Everything has gone well!!! Thanks !!

Allt har gått bra!!! Tack !!

Do I understand correctly that you have received all of your winnings?

Hi, I've got my winnings.

Hej, jag har fått ut mina vinster.

Awesome news, Laban33. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.