NV Casino - El jugador cree que el reintegro se ha retrasado.

The casino said they sent the money, but it hasn't arrived after more than 10 days.

Casino meinte Geld geschickt, aber das Geld ist noch nicht da über 10 Tage.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sa1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sa1234,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no, unfortunately the money hasn't arrived yet!!

Hallo, nein leider das Geld ist noch nicht da!!

Dear Sa1234, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello, KYC verification was completed last year!! I didn't play with any bonuses! I didn't place any bets!!

I have to be completely honest. NV Casino is disreputable! They don't handle payouts honestly!! I had the same problem last year; it took over 40 days for them to pay me out! I would never recommend NV Casino! I wouldn't even play there myself.

Hallo, Kyc Verifizierung schon letztes Jahr erledigt!! Ich habe keine Boni gespielt! Ich habe nicht gewettet!!

ich muss ganz ehrlich sagen. NV Casino ist unseriös! Die arbeiten im Bereich Auszahlung nicht ehrlich!! Letztes Jahr hatte ich auch das Problem, hat über 40 Tage gedauert bis die mir ausgezahlt haben! Ich würde nie NV Casino empfehlen! Auch nicht selber Spielen.

Dear Sa1234, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Hello, thank you for your message. The payment method is the same as last time. The casino says the case is closed! The money was debited from my gaming account on the same day. I'm sending you a screenshot.

Guten Tag, vielen Dank für Ihre Nachricht. Die Zahlungsmittel ist wie bei letztes Mal. Bei Casino steht der Fall ist abgeschlossen! In selbe Tag das Geld wurde von meine Spiel Konto abgebucht. Dazu schicke ich Ihnen ein Screenshot.

Dear Sa1234,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, lucia.s@casino.guru . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Sa1234,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear NV Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Greetings,

The player claims that the money did not reach the bank account.

We contacted PSP and received a proof of payout:

Player should contact their bank for further clarifications.

Regards

Hello NV Casino, I already went to the bank. The bank told me I haven't received any money!!!

That's also a lie from NV Casino; last time it took over 40 days!!!!

NV Casino is the worst casino!!!! I will never play at NV Casino again in my life and will never recommend it to anyone!!

untrustworthy!!!

Hallo NV Casino, ich war schon bei der Bank. Die Bank habt gesagt, dass ich keine Geld bekommen habe!!!

das ist auch eine Lüge von NV Casino, bei letzter Mal hat auch über 40 Tage gedauert!!!!

NV Casino ist die schlechteste Casino!!!! Ich wurde nie mehr in meine Leben Spielen bei NV Casino und auch nicht weiter empfohlen!!

unseriös!!!

Dear Sa1234,

could you please provide an official bank statement (in PDF format) covering the period when the withdrawal was allegedly processed. Ideally, you can also request a signed or stamped confirmation from your bank stating that no incoming transaction of the specified amount has been received. Please send the documents to me at lucia.s@casino.guru.

Please also double-check that the account details you provided to the casino are correct and match your bank account exactly, as errors here can result in failed or misdirected payments.

Hello, I'd be happy to send you the bank statement! NV Casino still hasn't transferred the money!! They're lying, just like last time.

Hallo, gerne schicke ich Ihnen die Konto Auszug! Die NV Casino hat immer noch nicht das Geld überwiesen!! Die Lüge wie letztes Mal.

Dear Sa1234,

Please send the bank statement to lucia.s@casino.guru. Thank you.

I wanted to let you know that after a long time the money has finally arrived.

Ich wollte Bescheid geben, nach langer Zeit jetzt das Geld ist angekommen.

Dear Sa1234,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru