NV Casino - La cuenta del jugador ha sido restringida.

They blocked my deposit and withdrawal and they don't verify me

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful deposits or withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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If anything seems suspicious, contact us directly.

Stay safe.

The identification turned green but I'm still blocked. I can't make a deposit or withdrawal. I got an email saying everything is fine and the kyc is green but when I went to my page it was from support that a photo of me is not good and to resend it. How is it possible that I passed the kyc then??? The same people who told me everything is fine, then told me it's not!!!!. Scammers!!!!

Η ταυτοποίηση έγινε πράσινη αλλά ακόμα είμαι μπλοκαρισμενος.Δεν μπορώ να κάνω κατάθεση ούτε ανάληψη Ήρθε ένα mail ότι όλα καλά και το kyc είναι πράσινο αλλά όταν μπήκα στη σελίδα μου ήταν από την υποστήριξη ότι μια φωτογραφία μου δεν είναι καλή και να την ξαναστείλω. Πως γίνεται να πέρασα το kyc τότε;;;Οι ίδιοι που μου είπαν όλα καλά, μετά μου είπαν ότι δεν είναι!!!!.Απατεώνες!!!!

I have made a deposit but no withdrawal. My winnings according to their page are really without bonus! Today they sent me this email that I passed the kyc but I am still blocked.

Έχω κάνει κατάθεση αλλά όχι ανάληψη. Τα κέρδη μου σύμφωνα με την σελίδα τους είναι πραγματικά χωρίς μπόνους!Σήμερα μου έστειλαν αυτό το μειλ ότι πέρασα το kyc αλλά ακόμα είμαι μπλοκαρισμενος.

Thank you casino guru for your input. My account has been opened and I have made a withdrawal request. I will continue to update you on the progress of the withdrawal, until then I want my issue with nv casino to remain open!

Ευχαριστώ την καζινο γκουρού για την συμβολή της. Ο λογαριασμός μου άνοιξε και έχω κάνει αίτημα ανάληψης.Θα συνεχίζω να σας ενημερώσω για την πρόοδο της ανάληψης, μέχρι τότε το θέμα μου με την nv casino θέλω να παραμείνει ανοιχτό!

Dear NV Casino, thank you for the information provided.

Dear player, please keep us informed about any further developments regarding your withdrawal.

My first withdrawal was made. Now I'm waiting for the next one. Thank you very much casino guru

Η πρώτη μου ανάληψη πραγματοποιήθηκε. Τώρα περιμένω και την επόμενη. Ευχαριστώ πολύ γκουρού καζινο

Thank you casino guru!!!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika