NV Casino - La retirada del jugador se ha retrasado.

Hello, I won a very large amount at this casino this year, for which I have been requesting a withdrawal for quite some time now. I completed their KYC application and they accepted it, but I keep getting template texts saying that this and that will happen within 30 days. I don't really trust them, I would like to ask for their help, thank you, I am attaching a few pictures.

Üdv, idén nyertem ennél a kaszinónál egy igen csak nagy összeget aminek a kifizetési kérelmet elindítottam már egy jó ideje,KYC kérelmüket befejeztem el is fogadták de állandóan csak sablon szövegeket kapok hogy majd 30 napon belül így meg úgy, nem igazán bízok meg bennük is szeretném kérni a segítségüket, köszönöm,csatolok pár képet

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Czirjak1902,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hello Attila,Thank you for your reply.– I requested my withdrawals 7 days ago, on 14 January 2026 (four withdrawals to Skrill, total around 1,350,000 HUF).

– My account and payment method were successfully verified, KYC was approved around 12–14 January 2026.Since then, the withdrawals have been in "Pending" status at the casino and I only receive template messages from their support about waiting up to 30 days. I have attached screenshots of the withdrawals and the chat.I would appreciate your help in contacting the casino and getting a clear answer and payout.Best regards,

Czirjak1902

Szia,

Update:

- Withdrawal rejected

- KYC request received

- New withdrawal submitted today 10:13

- NV acknowledged complaint, 30 days max

Financial urgency (need by Jan 30). Please prioritize!

Thank you!

Dear Czirjak1902, Thank you for your response. Regrettably, it appears that the casino is unable to proceed with any payments until the verification of your payment method has been completed. Could you kindly let us know if your Skrill account has previously been verified at this casino? Additionally, have you submitted all the required documents in the specified format?

Thank you for your patience and cooperation.

Dear Attila,

Thank you for your message.

Yes, my Skrill account has already been verified by the casino. I submitted all the requested Skrill verification documents, and they were approved. The casino also confirmed in chat that my payment method verification was completed, and they stated that the 30-day withdrawal processing period is counted from January 26, 2026, which they indicated was the date of payment method confirmation.

Additionally, the casino has already processed and paid part of my withdrawal (350,000 HUF) to the same verified Skrill account. This confirms that my Skrill payment method is fully accepted and functional.

So at this point, the casino is not waiting for any additional documents from me. Instead, they are delaying the remaining withdrawal based on their internal rule of processing withdrawals up to 10,000 EUR within 30 days.

To summarize: • My account KYC is fully approved

• My Skrill payment method has been verified

• A partial withdrawal has already been successfully paid to Skrill

• The casino confirmed the start date of the 30-day processing period

• The remaining withdrawal is still pending despite all verifications being completed

Please let me know if you need screenshots of the casino confirming the Skrill verification, the partial payment, and the 30-day rule in writing.

Thank you very much for your help.

Best regards,

Czirjak1902

Greetings,

According to our records, all has been paid out.

Dear Czirjak1902, can you kindly confirm?

Regards

yes, thank you for your help, I received the full amount!

Dear Attila

Please do let us know if we may be of any further help

Best regards

Dear Czirjak1902,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards,

Attila Gorkij

Casino.Guru