NV Casino - La solicitud de cierre de cuenta del jugador es ignorada.

I have repeatedly requested that NV Casino close my account! (Permanent self-exclusion on this website)

They simply don't respond and ignore my emails!

Ich forderte NV Casino mehrfach auf , mein Konto zu schließen ! ( Dauerhaften Selbstausschluss auf dieser Webseite)

Die reagieren einfach nicht und ignorieren meine Emails !

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Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Failure to respond to a self-exclusion request is a serious concern, so we would like to look into this matter more closely.

To proceed, I would kindly ask you to clarify a few important details:

• Could you please confirm when you first requested permanent self-exclusion?
• Did you explicitly mention terms such as "gambling problem," "self-exclusion," or "permanent closure" in your requests?
• How many times have you contacted the casino, and through which channels (email, live chat, etc.)?
• Were all requests sent from your registered email address linked to your casino account?
• Could you please provide or forward the emails you sent to the casino, including full threads if possible, to petronela.k@casino.guru?

These details will help us determine whether the casino failed to act on a valid self-exclusion request and whether further steps are needed.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Greetings,

According to our records, the player was permanently blocked.

Regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kwleon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela