OhMySpins Casino - La retirada del jugador se ha retrasado.

Dear Ladies and Gentlemen,

I requested a payout on May 10th, I was told from the start that no verification is necessary. According to the terms and conditions, payments should be processed within 3 working days. Unfortunately this is not the case.

I ask for the payment of the amount.

Thanks in advance

Kind regards

Michael H***

Sehr geehrte Damen und Herren,

Ich habe am 10.05 eine Auszahlung beantragt, mir wurde von anfang an gesagt das keine Verifizierung notwendig ist. Laut AGB sollen Auszahlungen innerhalb 3 Werktagen bearbeitet werden. Dies ist leider nocht der Fall.

Ich bitte um die Auszahlung des Betrages.

Vielen dank im voraus

Mit freundlichen Grüßen

Michael H***

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

However, the casino advertises quick payouts, and the terms and conditions also say within 3 days, so a player hopes for a quick payout.

Das Casino wirbt aber mit schneller auszahlung, und in den Geschäftsbedingungen steht auch innerhalb 3 Tagen, deswegen erhofft sich ein Spieler eine schnelle Auszahlung.

I fully understand your frustration, Michael. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened, and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Money was paid out, thank you very much for your efforts 👍

Geld wurd ausbezahlt, vielen dank auch für ihre mühen 👍

Awesome news, Michael. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.