Olympusbet Casino - El jugador enfrenta retrasos en los retiros debido al aumento de los requisitos de reinversión.

Good evening, yesterday I won €700. I tried to withdraw it, but today I received an email saying the withdrawal was rejected. I contacted support, and they told me I had to wager €100 in rollover. I wagered it, won another €60, and contacted support, and they told me I had to wager €315 before I could withdraw, which then became €254.30. But they didn't give me a concrete answer. I asked how the rollover increased, and they didn't answer. Please help me.

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Dear Dagimo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that the casino requested that you wager your deposits?
• Could you please clarify how much you deposited?
• Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

From Friday to Saturday, I deposited about €215 in €25/€30 deposits and wagered all my deposits. Then at 5 PM they told me I was short €100 in rollover, and I wagered them. However, at around 11 PM, they first told me the rollover was €315, and then magically it dropped to €254.3, but I hadn't wagered anything after the €100 they initially asked for. Now everything is on hold, the withdrawal is in progress. I haven't used any bonuses, but there are 40 free spins in my profile that I haven't touched.

I have an update. I played the €254 rollover. I asked support if I could withdraw, and they said yes. After making the withdrawal, I contacted them again to make sure, and they told me I had to play an additional €376 rollover. I remember one thing: as soon as I placed the last bet to complete the rollover, they awarded me 20 free spins (which I didn't use).

Dear Dagimo

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello there,

Thank you Dagimo for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Olympusbet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Dear Peter,

The withdrawal was processed successfully, so the player should see the funds in their bank account, if they haven’t already.

Best regards,

Olympusbet Casino

Thank you very much for the update Olympusbet Casino representative.

Dear Dagimo, We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Dagimo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru