OnlySpins Casino - Las ganancias del jugador se retrasan debido a que el historial de juego está incompleto.

My game history for April 5th, 2026 isn't displaying completely. It's stuck at 11:53 and won't go any further. I need the times from 00:00 to 11:52, which I've already sent via email. However, I've been given the runaround for three months now, and nothing has happened.

I participated in the Wonderpot promotion and was shown the Wonderpot Ultra as a win of 21,000+, but this amount has not been credited to my gaming account. As described above, I cannot provide the times and bet ID because my game history is incomplete. I have already sent countless emails to Onlyspins, but I keep getting the same replies. I urgently need help.

Mein spielverlauf für den 05.04.2026 wird mir nicht vollständig angezeigt. Es hängt bei 11:53 und geht nicht mehr weiter runter. Ich bräuchte aber die Zeiten von 00:00-11:52. diese habe ich schon bereits als email mittgeteilt. Jedoch werde ich seit 3 Monaten hingehalten und es tut sich nichts.

Ich habe am wonderpot teilgenommen, mir wurde der wonderpot Ultra angezeigt „sie haben gewonnen, 21.000+" dieser Betrag wurde aber meinen spielkonto nicht gutgeschrieben. Wie oben beschrieben, kann ich die Uhrzeiten und das Bett id nicht vorlegen, da mein spielverlauf nicht vollständig angezeigt wird. Ich habe bereits 100000 Nachrichten an das onlyspins email geschrieben jedoch immer wieder die selben Antworten. Bitte um dringende Hilfe

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OnlySpins Casino.

I checked the demo version of the game you specified and found this option to retrieve your game history:

The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the server of the game provider. If two different results exist, the correct one is the one on the server of the game provider.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to the game's history via the option I shared in the screenshot?
• Is there any evidence that the wins were credited to your player's balance at any point?
• Could you please share with me your communication with the casino when attempting to resolve the issue and when asking for your full game history? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No history is displayed.

My first Wonderpot Ultra win of €24,900 was credited to my gaming account on April 5, 2026, at approximately 2:42-2:45 AM. After playing a few more games, I was lucky enough to spin the Wonderpot again. I won another Wonderpot Ultra of €21,000, but this amount was not credited to my gaming account.

I will gladly send you the relevant documents.

Best regards

Özlem

Es wird mir kein Verlauf angezeigt.

Uhrzeit von meinem ersten wonderpot Ultra Gewinn in Höhe von 24.900€ wurde mir am 05.04.2026 ungefähr um 02:42-02:45 auf mein spielkonto gutgeschrieben. Nach weiteren Spielen hatte ich das Glück nochmal am wonderpot drehen zu dürfen. Und ich habe erneut den wonderpot Ultra Höhe von 21.000€ gewonnen, jedoch wurde dies nicht auf mein spielkonto gutgeschrieben.

Gerne schicke ich ihnen die jeweiligen Unterlagen zu.

Mit freundlichen Grüßen

özlem

Unfortunately, this continues unabated. They refuse to send me my complete betting history. They constantly request a betting ID, which I don't have because I can't access the history.

Leider geht es ständig weiter so. Sie schicken mir meinen kompletten Verlauf nicht zu. Sie wollen ständig eine wett id, was ich aber nicht habe da ich nicht auf den Verlauf zurückgreifen kann

They only sent me this, but it doesn't address my actual question and request at all.

die haben mir nur das geschickt, aber es bezieht sich garnicht auf meine eigentliche Frage und Anforderung.

Thanks for your patience.

Sadly, this is not enough evidence for us to confront the casino.

I would recommend you request records that show the breakdown of each bet on each row.

Without similar evidence, there is little we can accomplish. I apologize for the inconvenience.

I've been doing that since April 6th, 2026. However, I keep getting the same response: it's being forwarded to the responsible department, who will get back to me. But nothing happens.

Das habe ich bereits seit dem 06.04.26 getan. Jedoch bekomme ich immer wieder die selbe Antwort : es wird an die zuständige Abteilung weitergeschickt, die melden sich. Aber es tut sich nichts

Thanks for your reply.

Send me the records you obtained from the casino in Excel format for review. Thanks in advance for your cooperation.

My email is tomas@casino.guru

I sent it to them by email.

Habe es ihnen per Mail zugeschickt.

Thanks for your reply.

I went over the information provided; however, it's not sufficient for us to confront the casino.

Unfortunately, we won't be able to confront the casino without any evidence of winnings accrued on your account, contradicting the casino's records.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.