Oshi Casino - La cuenta del jugador ha sido cerrada; solicitud de retiro denegada.

Oshi Casino has deactivated my account and refused to withdraw 300 euros.

Their reasoning: According to their statement, Germany is among the restricted countries. However, many Germans play on their website, and their accounts are not deactivated, which is contradictory. I'm attaching screenshots from their terms and conditions, which prove that Germany is among the countries permitted to play.

Any communication with you is pointless. I would also like to know where I can report Oshi Casino and take action against them. However, a photo shows that Germany is one of the restricted countries, which is contradictory.

Oshi Casino, hat mein konto deaktiviert, und verweigert die Auszahlung in Höhe von 300 Euro.

Ihre Begründung Deutschland steht laut deren Aussage unter den eingeschränkten Ländern. Jedoch Spielen viele Deutsche auf deren Webseite, und deren Konto wird nicht deaktiviert, was widersprüchlich ist. Im Anhang sende ich euch Screenshots aus deren AGBs die belegen das Deutschland unter den Ländern steht die spielen dürfen.

Jegliche Kommunikation mit Ihnen ist sinnlos. Zudem würde ich gerne hier erfahren wo ich Oshi Casino melden und gegen sie vorgehen kann. Ein Foto zeigt jedoch an das Deutschland zu den eingeschränkten Ländern zählt, was widersprüchlich ist.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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If anything seems suspicious, contact us directly.

Stay safe.

On slot machines ( Pragmatigplay ).

Yes, I passed the verification.

Without active bonus.

Auf spielautomaten ( Pragmatigplay ).

Ja die verifizierung habe ich bestanden.

Ohne aktivem Bonus.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Claudiu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru