Parasino Casino - La cuenta del jugador está inactiva y el casino no responde.

My account is inactive, and the house hasn't replied to me for almost a year, and I'm paying a lot of money on this platform because they don't reply.

Minha conta do nada deu como inativa, e a casa não me responde quase a 1 ano, e tô com um valor grande preço nessa plataforma por causa que eles não respondem

Dear Dasvinte,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parasino Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dasvinte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account has been inactive for about 5 to 6 months I think. And it was inactive because of the link that didn't work and I couldn't verify my account and it hit 30 days and it became inactive and since then I can't get into the account that is asking me to confirm the email or cell phone but I can't because they haven't sent me the verification email until today

Minha conta se encontra inativa tem uns 5 a 6 meses eu acho. E foi inativa por causa do link que não funcionou e eu não consegui verificar minha conta e bateu 30 dias e ela ficou inativa e desde de lá não consigo entra na conta que tá pedindo pra eu confirmar o email ou o celular mas não consigo por que não me mandaram o e-mail até hoje da verificação

I just need you to send me the new link so I can confirm my e-mail address and contact details.

Só preciso que me mandem o link novo pra eu poder confirmar meu e-mail e contato

I put in about 260 and won the bet that hit 680 there... but I couldn't withdraw because the account is inactive

Eu coloquei uns 260 e ganhei a aposta que bateu 680 lá.. mas não consegui retirar por causa da conta que se encontra inativa

Dear Dasvinte,

I am afraid I will need communication between you and the casino to better understand the situation.

Please forward the relevant communication to my email at tomas@casino.guru for review.

Thanks in advance for your reply and understanding.

I'm going to contact you again, I hope I'll get a reply as no one answered me last time.

Irei entra em contato novamente, espero ser respondido que a última vez ninguém me respondeu.

How am I going to get in if they don't send me the link to check it out like the one in the image?

Como vou entrar se eles não manda o link pra verificar igual eata pedindo na imagem

Dear Dasvinte,

• Could you please share your discussion of the issue with the casino's support?
• Is there any proof of your current balance found on your account?
• Have you accumulated your winnings with the help of a bonus?

Share the communication with me to my email at tomas@casino.guru

I've shared it but no one replies. Not at the moment because I don't have access to my account, which is inactive. The money was earned without bonuses...

Já compartilhei mas ninguém responde. No momento não por que estou sem acesso a conta que se encontra inativa. Acúmulo do dinheiro foi ganho sem bônus..

I've tried to contact you, but no one has gotten back to me...

tomas@casino.guru tentei entrar em conta com vocês, e ninguém me respondeu...

I am afraid I will need more information from you.

• Kindly try to contact casino support and save your interaction with them.
• Forward the interaction between you and live chat support to me for review.

Thanks in advance for your cooperation.

My email is tomas@casino.guru

How am I going to interact with them if no one replies, and I've sent emails and nobody replies either

Como vou interagir com eles se ninguém responder, e eu mandei email tomas@casino.guru e ninguém responde tbm

Thank you very much, Dasvinte, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, Dasvinte! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Good morning! All right, I'll wait for it to settle.

Bom dia! Tá certo vou esperar isso se resolver..

They didn't send me the verification link and it expired and I've been asking for another one since last year and still nothing.

Sobre violação isso eu não fiz eles que não mandaram o link de verificação e expirou e eu tô pedindo outro desde do ano passado e nada até hoje

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

See how they don't answer? You can leave it there and they won't answer.

Viu como eles não responde pode deixa aí 1ue eles não vão responder.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team