PariPesa Casino - La retirada del jugador se ha retrasado.

I am a regular and high-level user (Diamond tier) on the Paripesa platform, with extensive gaming history and significant betting activity. On May 13th, 2025, I experienced a serious technical issue where the casino placed several bets automatically and without my consent, causing me to lose over €5,000.

I immediately contacted Paripesa support via email and Telegram. In their official Telegram channel, I was informed that this was a known issue and that they were working on resolving it. As a solution, they promised me a cashback of €5,000, which I agreed to (even though my actual loss was higher). This was agreed to instead of a direct bank refund.

Since then, I’ve been waiting for months, and every time I follow up, I’m told that the cashback "will be awarded later," with no concrete deadline or transparency. Their communication is poor, inconsistent, and often automated.

Worse, during this process, I was redirected by Paripesa’s official Telegram channel to a third-party contact called "MafasTips," who scammed me for an additional €280. I have proof that this happened through their official support group, and this matter is now under investigation by my bank and local authorities.

I also tried contacting another representative (Daniel) and, after asking how I could file a formal complaint, he replied rudely and dismissively, saying: "Find it by yourself."

Meanwhile, I continue receiving weekly cashback based on my current activity – which proves that their excuse of "technical issues" is clearly not true. I believe they are stalling, hoping I’ll forget or give up on the €5,000 compensation they owe me.

I have screenshots of everything:

Confirmation of the technical error

Their agreement to issue the cashback

My attempts to follow up

The scam I suffered via the contact they provided

Rude behavior from their support team

Before escalating this case to Curaçao’s gambling authority, I wanted to file this complaint here with Casino Guru, hoping you can mediate and help ensure the promised cashback is delivered.

Thank you very much for your help.

Dear mariasilvamatos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PariPesa Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share evidence of your claims?
• When was the last time you were in contact with casino support regarding both issues?
• Share screenshots here or submit the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello!

the last time I talked to the team was today. Im always asking for feedback but that keep ignoring or telling me to wait.

since The plataform is not allowing me to sendo The screenshots here, I ll send it by email.

Thank you

Hello!

is there any update?

thank you very much!

Hello!

today i contated Paripesa star and Their approach Still The same.

can you please help?

thank you

Thanks for your patience.

I went over the communication you had with the casino representative; however, please note we are unable to ask the casino for compensation for an undetermined issue. We can't penalize the casino if they fail to issue a bonus to you.

Could you please explain what the issue was that prompted the casino to promise you a cashback?

If you have supporting evidence, kindly provide it to me or directly in the complaint thread. My email is tomas@casino.guru

Looking forward to your reply.

Dear mariasilvamatos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint after a duplicate submission of the issue by the player. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

Dear player,

Could you please provide evidence of the missing deposit and the casinos response to the situation?

Could you please provide evidence of the technical issue and provide evidence of how the casino handled the situation?

Send evidence to my email at tomas@casino.guru or post screenshots here.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Tomas,

Thank you for reopening my case.

As requested, I’m providing below the full explanation of the two main issues I’ve experienced with Paripesa. All related screenshots and documents will be sent to your email (tomas@casino.guru) immediately after this message.

1. Missing €8,000 Deposit – July 4, 2025

Proof of Payment: I’ve attached a bank statement showing a successful €8,000 transaction to Paripesa on July 4th.

Casino’s Response: I reported the missing deposit right away, and even provided the bank proof to support. The only reply I received was that the payment "does not appear in their system." No solution or refund was offered.

2. Technical Error – Unauthorized Bets (May 13, 2025)

Paripesa experienced a confirmed platform error that caused several high-value bets to be placed without my consent.

The issue was acknowledged publicly in their Telegram channel.

I lost €2,400 and was promised a €5,000 cashback as compensation — but this was never delivered, despite multiple follow-ups.

3. Additional Context

During this process, I was also scammed by someone impersonating Paripesa support, who tricked me into sending €280. I reported this, but no help or accountability was offered.

I’ve also faced extremely poor and at times disrespectful support, with dismissive responses and broken promises.

⚠️ Main Focus: €8,000 Deposit

While the technical issue and the missing cashback are serious, my main and urgent priority is recovering the €8,000 deposit. This is not a bonus or a gesture of goodwill — it is my own money, successfully debited from my bank account. I am simply asking for it to be properly credited to my Paripesa balance or refunded. That is the minimum I expect, and I trust this will be treated with the urgency and seriousness it deserves.

I’ve sent all supporting evidence by email to tomas@casino.guru and remain available to provide anything else you may need.

Thank you again for your time and support.

Best regards,

Maris

Hello, thanks for your reply.

The last email I received from you was on July 3rd. Unfortunately, I haven't received any additional information from you.

If you sent the information using a different email, I couldn't identify it as coming from you.

Kindly provide any evidence to support your complaint to my email at tomas@casino.guru

Looking forward to your reply.

Dear mariasilvamatos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru