Pin-Up Casino - El depósito del jugador no está acreditado.

I made a deposit of 700 to the casino transfer number and they did not credit it to me, I sent the receipt and they still told me that it was not on their platform, I sent another screenshot of another transfer because they told me that deposit was not from their platform, I am upset, very upset.

Hice un depósito de 700 a el número de transferencia del casino y no me lo acreditaron,mandé el comprobante y aún así me dijeron que no estaba en su plataforma ,mandé otra captura de otra transferencia porque me dijeron que no era de su plataforma ese depósito , estoy molesta muy molesta

Dear elsa44286,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful deposits into this casino before?

Could you please share a screenshot of your deposit history in your casino profile with me here?

Have you made deposits into any other online casinos recently?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, yes that's right, and if I play in other casinos like brazzino 777

This is a screenshot of part of the deposit history of the pin upcasino casino. I have all the receipts of the transfers that I have made to you if you need to, if you have recently made transfers to the brazzino 777 casino, which is where I play the most. This is the second to last proof of the pinup that is shown in the story I sent you from February 1st and this is the last one which is the same account from the 700 deposit

Hola ,si así es ,y si juego en otro casinos como el de brazzino 777

Ese es una captura del una parte del historial del depósitos del casino pin upcasino tengo todas los recibos de las transferencias que le e hecho si ocupas , si hace recientenmete al casino brazzino 777 realice transferencias que es en el que juego más este es el penúltimo comprobante del pinup que se muestra en el historia que te mandé del 1 de febrero y este el el último que es l misma cuenta del depósito de 700

Hello, good afternoon, I have already been credited with the deposit of 700

Hola buenas tardes ,ya se me acreditó de depósito de 700

Dear elsa44286,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru