Pin-Up Casino - El jugador cree que su retiro se ha retrasado.

Dear,

Sorry to be here for such a complaint, as until yesterday I was recommending the app to all my friends.

It turns out that I requested the withdrawal of the amount from my account per pix and so far I have not received it.

The pix is instantaneous, not having to wait 24 hours as the attendants requested. What's more, I had already done another rescue and it happened in less than 10 minutes.

That is, I believe that because the values are a little above normal, they are blocking me for withdrawal.

Prezado(a),

Lamento estar aqui para tal reclamação, pois até ontem eu estava a indicar o aplicativo para todos os meus amigos.

Acontece, que eu solicitei a retirada do valor da minha conta por pix e até agora não recebi.

O pix é instantâneo, não sendo obrigada a aguardar 24h como os atendentes solicitaram. Além do mais, eu já havia feito outro resgate e ocorreu em menos de 10 minutos.

Ou seja, acredito eu, que pelo fato dos valores estarem um pouco acima do normal, estão me bloqueando para o saque.

Dear arianefreitascf28,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you!

Got my winnings!!

Muito obrigada!

Recebi meus ganhos!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, arianefreitascf28, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru