Pin-Up Casino - El jugador experimenta un problema de retraso en el retiro de fondos.

The bank rejected the transfers due to security policies. I contacted casino support, they asked for a PDF of my bank statement, which I sent. They said they would get back to me, but they didn't. I contacted them again, and now they're saying that 72 hours have passed and they can't do anything. They aren't providing me with any information, such as proof of the transfers, to track my winnings. While searching for information, I discovered they have an intermediary company, Tecsis Servicios Informáticos Tecnologia. I've been trying to contact the company since July 28th, but they haven't answered calls or emails.

el banco rechazó las transferencias por políticas de seguridad me comunico con soporte del casino me piden un PDF de mi estado de cuenta lo mando me dicen que ellos me informaran no lo hacen me vuelvo a comunicar y ahora me dicen que ya pasaron 72 horas ya no pueden hacer nada no me brindan información como comprobante de las transferencias para rastrear mis ganancias buscando información descubro que tienen una Empresa mediadora tecsis servicios informáticos tecnolog trato de comunicarme con la Empresa no contestan llamadas ni correos desde el 28 de julio estoy así

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I did send you some receipts by email

Si te mandé unos comprobantes por correo

I already sent some receipts by mail

Ya envié unos comprobantes por correo

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Solodios19,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas