Pin-Up Casino - El jugador experimenta un problema de retraso en el retiro de fondos.

The bank rejected the transfers due to security policies. I contacted casino support, they asked for a PDF of my bank statement, which I sent. They said they would get back to me, but they didn't. I contacted them again, and now they're saying that 72 hours have passed and they can't do anything. They aren't providing me with any information, such as proof of the transfers, to track my winnings. While searching for information, I discovered they have an intermediary company, Tecsis Servicios Informáticos Tecnologia. I've been trying to contact the company since July 28th, but they haven't answered calls or emails.

el banco rechazó las transferencias por políticas de seguridad me comunico con soporte del casino me piden un PDF de mi estado de cuenta lo mando me dicen que ellos me informaran no lo hacen me vuelvo a comunicar y ahora me dicen que ya pasaron 72 horas ya no pueden hacer nada no me brindan información como comprobante de las transferencias para rastrear mis ganancias buscando información descubro que tienen una Empresa mediadora tecsis servicios informáticos tecnolog trato de comunicarme con la Empresa no contestan llamadas ni correos desde el 28 de julio estoy así

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas