Pin-Up Casino - La cuenta del jugador fue bloqueada por presunto abuso de bonificaciones.

They blocked my account and told me it was because I abused bonuses and offers. My account is limited, and they don't give me bonuses, so I can't say I violated their terms.

me bloquearon mi cuenta y me dicen que por abusos de bonos y ofertas. Tengo mi cuenta limitada y no me dan bonos como para decir que viole sus clausulas.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which bonus have you accepted and played? Would you be able to share it's escription, screenshot, or a link with me at tomas@casino.guru?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Have you previously withdrawn your winnings from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Obeso365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru