Pin-Up Casino - La cuenta del jugador ha sido cerrada.

I got a call from the pin up operator when I first registered, we give a 100% bonus, I believed them, I deposited money, but then I couldn't go in to play because of illness, today I wanted to play, I go in, the account is blocked. I contacted the support service, they say they blocked it for the purpose of collusion, but they can't prove it, they stupidly took my money. Don't fall for this Pin up casino, they're all scammers

Мне позвонили оператора пин ап при первый регистраций даём бонус 100% я поверил им деньги закинул но потом из за болезни не мог заходить играть, сегодня хотел играть захожу аккаунт блокирован. Обращался службу поддержки говорят в целях сговора заблокировали но не может доказать этого тупо мою деньги забрали. Не ведитесь на этот казино Пин ап аферисты одни

Dear Merey,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you played any games at this casino at all? If so, kindly specify what types of games you played - e.g. slots, live casino games, sports betting.

When was the last time you successfully logged into your casino account?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good day! Yes, at first I played casino games, there are many games there, then I made a deposit 2-3 times and then on the last deposit I got sick for 3-4 days and didn't go in, then after that I recovered and wanted to play, I go in and there is a ban. I contacted their support service and said that for the purpose of collusion we blocked your account. I asked them for proof but they couldn't prove anything. We won't unblock the account anyway, so to speak.

Добрый день! Да поначалу я играл казино игры много там игр, потом 2-3 раза депозит сделал и вот последнем депозите приболел дня 3-4 не заходил потом после того выздоровел хотел играть захожу а там бан стоить. Обратилься на их службу поддержку говорять в целях сговора мы заблокировали вашу аккаунт. Я требовал у них доказательство но ничего не могли доказать. Все равно не будем разблокироавать аккаунт так говорять.

Could you please forward me all the communication between you and the casino regarding the alleged collusion at veronika.f@casino.guru? Kindly include all the other evidence that could be relevant to the investigation of your case as well. Thank you for your patience and cooperation.

Good afternoon Veronica! After the conversation, since I couldn't write through my account, the archive closed. Now I'll try to write to them again, then I'll send the skin.

добрый день Вероника! После разговора так как я не мог ис писать через свой акк архив закрылся щяс попробую еще раз написать им потом скин отправлю

Thank you very much, Merey, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Merey,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Pin-Up Casino to join the conversation.

Dear Pin-Up Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru

Hello, Merey!

To verify the information, please tell me your account ID, since we do not have any registrations at the email address indicated here.

Здравствуйте, Мерей!

Для проверки информации, подскажите, пожалуйста, ваш ID аккаунта, так как по электронной почте указанной тут, у нас регистраций нет.

Hello, Michael!

We have sent all the information regarding this situation to your email.

Merey!

The account has been permanently blocked for violating the company's rules. It cannot be unblocked.

Hello, Michal!

We have sent all the information regarding this situation to your email.

Мерей!

Аккаунт заблокирован навсегда за нарушение правил компании. Разблокировке он не подлежит.

I know that it was blocked and for what reason you blocked it, but on your part there was no evidence for which reason you blocked it, they just took it and blocked it, so I am raising the issue here.

Я знаю что заблокирован и по какой причине вы заблокировали но с вашей стороны не было доказательств по который вы блокировали тупо взяли блокнули поэтому тут тему поднимаю

According to the user agreement that you agreed to when registering, namely point

7.7 We may at any time, without prior notice, prohibit your access to the Website services and block your account if we suspect you of fraud or fraudulent activity. In this case, we are not obliged to return or otherwise compensate you for the funds in your account.

The remaining data has been sent to the forum administration.

Согласно пользовательского соглашения, с которым вы согласились при регистрации, а именно пункт

7.7. Мы можем в любое время, без предварительного уведомления, запретить тебе доступ к услугам Веб-сайта и заблокировать твой счет, в случае, если мы заподозрим тебя в мошенничестве или мошеннической деятельности. В данном случае мы снимаем с себя обязательство возвратить или иным образом компенсировать тебе средства, находящиеся на твоем счете.

Остальные данные отправлены администрации форума.

I don't know why you suspected me, but in fact you can't prove anything, you just refer to your rules, they blocked it without limit, my deposit remained there, which I didn't even play, but only just put into the account. At least provide one specific piece of evidence, here you are suspected of fraud. You don't have any good evidence, they just blocked it based on your suspicions.

Не знаю за что вы меня заподозрили но вы по факту ничего не можете доказать тупо ссылаетесь на своих правилах без придела блокнули там мой депозит остался который я даже не играл а только только закинул в аккаунт. Вы хотя бы 1 конкретный доказательство приведите вот здесь ты подозреваешься мошенничеству. У вас нету везких доказательств тупо на своих подозрения заблокировали.

Dear Pin-Up Casino,

I appreciate your email and have sent back some further questions. I'm looking forward to your reply.

Dear Michal!

We have sent a response to your email.

Dear Pin-Up Casino,

I have responded to your email with a few more questions and I await your clarification.

Dear Michal!

We have sent a response to your email.

Dear Pin-Up Casino,

I have replied to your email and look forward to your response.

Dear Merey,

Could you please let me know if any of your family members or friends have an account with Pin-Up Casino? If so, have you claimed the same bonuses and played the same game as them?

Hello! My friends and relatives don't have an account, the pin-up operators called me and told me about the cashback and free spins promotions and this interested me, I registered to play

Здраствуйте! Нету аккаунта у друзей у родственниках, мне позвонили операторы пин-ап сказали про акций кэшбек и бесплатных фриспинов и это меня заинтересовало я зарегестрировался играть

Thank you for the information and the provided evidence you could, Pin-Up Casino Team.

Dear Merey,

While I could not gather all the evidence that would clarify the situation in its entirety due to the casino's strict privacy policy, even the information and evidence I was able to review suggest that you have been involved in an opposite betting strategy that falls under the collusion as mentioned in the casino rules 7.5 and 7.6 and as was already communicated to you by the casino team. This strategy of yours was detected even by the game provider.

Because of this, we are not able to pursue your complaint further and have no other choice than to reject it.

You are welcome to disagree with this decision, and if you wish to take your complaint further, you may contact the casino licensing authority. However, we will not be able to offer any further assistance on this matter.

We regret that we couldn't be more helpful in this case. Please don't hesitate to reach out if you face any other issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru