Pin-Up Casino - La jugadora se queja de que no recibió el bono de reembolso.

Casino pin-up cashback not credited.

Casino pin-up не зачислен кеэшбек.

Dear Анна,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Cashback returned, thank you.

Кэшбек вернули, спасибо вам.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Анна, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru