Pistolo Casino - El jugador cree que el reintegro se ha retrasado.

Hello!

As stated, I submitted my first withdrawal request of 500 euros on August 18, 2025.

Now five days have passed and nothing has happened, even though the terms and conditions state that the processing time is three days.

Live support is no help at all; they just keep putting you off, saying there are a noticeable number of withdrawal requests at the moment, so it might take a bit longer.

I strongly doubt that. Of course, they're hoping I'll cancel my withdrawals soon.

But I won't do that under any circumstances. I just want to get my money as quickly as possible.

I hope you can help me speed up the process somehow.

Thank you in advance and kind regards!

Hallo!

Ich habe wie angegeben meine erste Auszahlungsanfrage von 500 Euro am 18.08.25 in Auftrag gegeben.

Jetzt sind mittlerweile schon 5 Tage vergangen und es ist noch nichts passiert, obwohl in den AGB's von 3 Tagen Bearbeitungszeit die Rede ist.

Der Live Support ist überhaupt keine Hilfe, er vertröstet einen nur - es gäbe zurzeit auffällig viele Auszahlungsanfragen, dementsprechend könne es etwas länger dauern.

Das wag ich mal strikt zu bezweifeln, natürlich hoffen die, dass ich meine Auszahlungen noch zeitnah storniere.

Das werde ich aber auf keinen Fall tun, ich möchte einfach schnellstmöglich mein Geld erhalten.

Ich hoffe ihr könnt mir dabei helfen, den Prozess irgendwie zu beschleunigen..

Vielen Dank schonmal im voraus und einen liebend Gruß!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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Dear player,

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Dominika