Pistolo Casino - La retirada del jugador se ha retrasado.

Casino doesn't want to pay out and has been putting me off with the same excuses for three weeks.

Casino will nicht auszahlen und hält mich seit drei Wochen mit den selben Ausreden hin.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you further, I would like to ask a few questions:

• What method did you choose for the withdrawal?
• Have you received any specific reasons from the casino regarding the delay?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, I paid out 500€ via bank transfer on June 28th.

After that, I withdrew another €250, also via bank transfer, and the money was in my account after three days.

I'm being kept waiting in live chat and by email, saying there are a lot of payouts...

They haven't asked for any KYC documents so far.

Greetings Patrick

Hallo, habe mit Banküberweisung 500€ ausgezahlt am 28.06.

Danach habe ich nochmal 250€ ausgezahlt. Auch mit Banküberweisung und das Geld war nach drei Tagen auf meinem Konto.

Ich werde im Livechat und per E-Mail hingehalten, es würde viele Auszahlungen geben...

Kyc Dokumente haben sie bis jetzt keine verlangt.

Gruß Patrick

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Patron4283,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Pistolo Casino representative to join this conversation and participate in resolving this complaint.

Dear Pistolo Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Patron4283,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Stefan