Platincasino - El jugador enfrenta cancelaciones de retiros en Platincasino.

Hello,

I've been trying for days/weeks to withdraw €820 from Platincasino. Unfortunately, my payment is repeatedly cancelled without any reasons given. I am fully verified, I wrote to the support and was asked to submit various bank statements. I've done that and these were also confirmed. Still, my withdrawal keeps getting cancelled.

Regards,

David

Hallo,

ich versuche seit Tagen/Wochen bei Platincasino 820€ auszuzahlen. Leider wird meine Zahlung immer wieder storniert ohne Angabe von Gründen. Ich bin voll verifiziert, habe dem Support geschrieben und sollte verschiedene Kontoauszüge einreichen. Habe ich erledigt und diese wurden auch bestätigt. Leider wird meine Auszahlung immer noch storniert.

Grüße

David

Dear Chief69,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any cashout request still pending in your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Dear Chief69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.