Platincasino ES - La cuenta del jugador ha sido cerrada sin explicación.

Let me explain briefly. I played at Platino Casino, now called Fuego Casino, with my account verified and functioning normally, until today, November 10, 2026. I accepted a bonus of 10 free spins, played them, and won a negligible amount of between 3 and 5 euros (I don't remember exactly, but I can't see or prove it because they've blocked all my access to the site). After playing with that amount and needing to reach around €2000 in winnings, I managed to do so and converted it into the maximum amount I could withdraw, €20. They took the rest from the €4000 I had won up to that point. Okay, they left me the €20, I played it, and withdrew another €2000. As far as I could see, the machine kept adding bonus games... until they kicked me off the website. I tried to log back in and found this.

And when I try to log in, I contact the help department, and they tell me they have no record of my account and that I should send my login details to access the website again. I explain everything, and they still say they have no record of my account and that I need further assistance, just like that! And that if I have a complaint, I should file one. Now how can I file a complaint if all my game and transaction records are blocked from me? It seems to me that this is all a scam to get you to deposit a lot of money, and then when it's time to pay out, they wipe you clean as if you never existed.

Explico brevemente, platino casino ahora llamado fuego casino , con mi cuenta verificada y funcionamiento normal, asta hoy 10 de noviembre de 2026 el cual acepto un bono de 10 tiradas gratuitas , las juego y me dan de beneficio una cantidad ínfima de entre 3 y 5 euros no lo recuerdo pero tampoco puedo verlo y demostrarlo porque me an retirado todos los accesos a la página , después de jugar con esa cantidad y tener que llegar a unos 2000€ de juego , pues lo he hecho y lo convierto en lo que puedo retirar máximo una cantidad 20€ , el resto me lo an quitado los 4000€ ganados hasta ahí vale me dejan los 20€ los juego y vuelvo a sacar 2000 que yo viera la máquina seguía sumando partidas de bono ... Asta que me tiran de la web me intento conectar y me encuentro con esto

Y cuando intento entrar me comunico con el departamento de ayuda me dicen que no tienen constancia y que envié los datos para acceder de nuevo a la web le explicó todo y me dicen que no tienen constancia y que sí necesito alguna otra ayuda tal cual !. Y que sí tengo alguna queja reclamé . Ahora como reclamo si todos los datos de constancia de las partidas y juego no me dejan acceder de ningún tipo. Me parece que todo esto es una estafa para que deposites mucha ayuda cuando tienen que pagar te limpian como si no hubieses existido.

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Dear Mjsanchez,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.