Platincasino - La cuenta del jugador se permite incorrectamente después de la prohibición.

Hello ladies and gentlemen,

Unfortunately I noticed something that shouldn't be happening with the Platin Casino platform and the operators are committing a criminal offense!!!

I got banned from the platform 2/3 years ago because of gambling addiction

Now, after 3 years, I carelessly registered on the platform and verified everything with success. Normally, they would have blocked me again immediately!!!

On top of that, I let my gambling addiction lead me further and lost several thousand euros. After the verification where you send in your ID, place of residence, etc.

I have now reported this to the casino support. You can see the email attached.

I will 100% pass this on to my lawyer. This is completely unacceptable.

Best regards

Duymaz

Hallo sehr geehrte Damen und Herren, 

Leider habe ich was bemerkt das nicht sein dürfte mit der Plattform Platin Casino und die Betreiber machen sich strafbar !!! 

Ich habe mich vor 2/3 Jahren mich bei der Plattform Sperren lassen wegen Spielsucht

Jetzt nach 3 Jahren habe ich unachtsam mich auf der Plattform angemeldet & verzifiert alles mit Erfolg. Normalerweise müsste die mich sofort wieder sperren!!! 

Dazu noch hab ich mich von meiner spielsucht weiter leiten lassen und hab mehrere 1000€ verspielt. Nach der verzifierung wo man Ausweis Wohnort etc. rein sendet. 

Das hab ich jetzt dem Casino Support auch gemeldet. Im Anhang sehen sie die email. 

Ich werde es zu 100% auch mein Anwalt weiterleiten. Sowas geht garnicht. 

Mit freundlichen Grüßen 

Duymaz 

Dear Ysno,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your initial self-exclusion request with me? My email is tomas@casino.guru
• Have you requested a refund of your deposited funds due to a failed self-exclusion from the casino already? With what result?
• Was your initial account in the casino verified and your personal information filled out in your player profiles accurate?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello ladies and gentlemen,

Unfortunately, the email address with the self-exclusion is in another email address name

The email was deleted by Gmail itself and I no longer have access to it, which makes it difficult for me to show the evidence. But I am 100% sure that I was logged in. The reason is that another friend was there at the time, we wrote the email together and got ourselves blocked together.

Yes, I told the casino. I haven't received a response yet.

Hallo sehr geehrte Damen und Herren,

leider ist die email Adresse mit dem selbstausschluss in einer anderen email Adresse Namens abdullahyasin.duymaz@gmail.com

die email wurde von Gmail selbst gelöscht habe kein Zugriff mehr darein das erschwert mir die Beweise zu zeigen. Aber ich bin mir zu 100% sicher das ich da angemeldet war der Grund ist ein anderer Freund war zu dieser Zeit mit dabei wir haben die email zusammen geschrieben und zusammen uns sperren lassen.

Ja habe das dem Casino mitgeteilt. Habe bis heute keine Antwort erhalten.

Hello ladies and gentlemen,

You will find the chat histories in the attachment.

Best regards

Hallo sehr geehrte Damen und Herren,

im Anhang erhalten sie die chatverläufe.

Mit freundlichen Grüßen

Thanks for the provided information.

I am sorry but to proceed with a refund request, the proof you informed the casino about your gambling problems or acknowledgment or confirmation from the casino is indispensable for us to proceed.

If you no longer have proof you informed the casino we can't argue against the casino you should have been protected from further play and we can't demand they return your deposits on your behalf.

• Is your newly created account blocked?

Dear Ysno,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.