PlayiO Casino - La retirada del jugador se ha retrasado.

Hello,

I've been waiting for my first withdrawal (Casino: PlayIO) for two weeks now and keep getting the same AI-like emails telling me it's taking longer. I'm waiting for €1500, since currently you can only withdraw €500 per day and have a maximum of three withdrawal requests in total. Ultimately, I won't see my entire €3000 balance if I don't even get the €1500.

Hallo,

ich warte nun seit 2 Wochen auf meine erste Auszahlung (Kasino: PlayIO) und werde immer wieder mit gleichen KI-ähnlichen E-Mails vertröstet, dass es länger dauert. Ich warte auf 1500€, da man aktuell lediglich 500€ täglich abheben, sowie maximal 3 Auszahlungsanfragen insgesamt haben kann. Schlussendlich werde ich aber ja meine ganzen 3000€ nicht sehen, wenn ich schon die 1500€ nicht bekomme.

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Dear Milchtuete,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas