PlayiO Casino - La retirada del jugador se ha retrasado.

Hello,

I've been waiting for my first withdrawal (Casino: PlayIO) for two weeks now and keep getting the same AI-like emails telling me it's taking longer. I'm waiting for €1500, since currently you can only withdraw €500 per day and have a maximum of three withdrawal requests in total. Ultimately, I won't see my entire €3000 balance if I don't even get the €1500.

Hallo,

ich warte nun seit 2 Wochen auf meine erste Auszahlung (Kasino: PlayIO) und werde immer wieder mit gleichen KI-ähnlichen E-Mails vertröstet, dass es länger dauert. Ich warte auf 1500€, da man aktuell lediglich 500€ täglich abheben, sowie maximal 3 Auszahlungsanfragen insgesamt haben kann. Schlussendlich werde ich aber ja meine ganzen 3000€ nicht sehen, wenn ich schon die 1500€ nicht bekomme.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Milchtuete,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

No, I have never made a payment before.

Verification is currently not possible because PlayIO actively requests it.

I currently do not have the ability to verify myself. (see attachment)

I played with real money, not bonus money.

Best regards

Hallo Tomas,

nein bisher habe ich noch nie ausgezahlt.

Die Verifzierung ist aktuell nicht möglich weil PlayIO diese erst aktiv einfordert.

Ich habe gerade nicht die Möglichkeit mich selber zu verifizieren. (siehe Anhang)

Ich habe mit Echtgeld und nicht mit Bonusgeld gespielt.

Liebe Grüße

I received my first €1500 today. 😇 Have you contacted PlayIO?

Ich habe heute die ersten 1500€ erhalten.😇 Habt ihr mit PlayIo Kontakt aufgenommen?

Thanks for the update.

Please let me know if there are any further obstacles in processing the rest of your payout.

Also, if you receive the remaining winnings, please let me know as well.

Thanks in advance for your reply.

Dear Milchtuete,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru