PlayiO Casino - La solicitud de eliminación de la cuenta del jugador ha sido ignorada.

I requested the deletion of my account weeks ago, citing gambling addiction as the reason. Nothing has happened, and they have still allowed me to deposit €500. I request a refund and immediate deletion of the account without re-opening it.

Best regards

Ich habe bereits vor Wochen darum gebeten mein Konto zu löschen, mit der Begründung der Spielsucht, es ist nichts passiert und man hat mich trotzdem weiterhin einzahlen lassen 500€, ich bitte um die Rückzahlung und sofortige Löschung des Kontos ohne erneute Eröffnung.

Mit freundlichen Grüßen

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Dear Aleessjjaa,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@playio.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru? Do I understand correctly that you still have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina