PlayiO Casino - Se ignora la solicitud de cierre de cuenta del jugador.

Good day

As you know from last time, I am a gambling addict and am trying to close all my accounts, unfortunately this casino is not willing to close them, they do not respond to emails (also mentioned because of gambling addiction).

Customer service just keeps putting me off.

Can you help me again?

Thanks

Guten Tag

Wie Ihnen bekannt vom letzten Mal ist bin ich Spielsüchtig und versuche alle Konten zu schließen, leider ist dieses Kasino nicht bereit es zu schließen, Sie antworten nicht auf Email (auch wegen Spielsucht erwähnt )

Kundendienst verströstet mich nur

können sie mir wieder helfen?

danke

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Dear Landgraf1994xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have reviewed the Responsible Gambling policy and found the following:

Self-Exclusion Request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player’s responsibility to notify the Website of any other accounts they may hold and to commit not to open any additional accounts. While the Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. The Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please confirm whether you have clearly informed the casino about your gambling problem? Additionally, could you forward me the account closure requests that you sent to the casino? You can send them to [email protected].

In the meantime, you also have the option to use our Self-Exclusion Assistance Tool: https://casino.guru/global-self-exclusion-initiative/assistance-tool. This tool allows you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. It was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Thank you very much in advance for your cooperation.

Best regards,

Petra