PokerStars Casino - La cuenta del jugador está congelada.

I deposited €70 into my account and it says my account has been frozen

Deposité 70€ en mi cuenta y me pone que mi cuenta ha sido congelada

Dear holaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you manage to place any bets after you deposited?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you activate any bonuses on top of the deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Upon completing the deposit I did not place any bets as my account was instantly frozen.

I had not activated any type of bonus

Al completar el depósito no hice ninguna apuesta ya que me congelaron la cuenta al instante.

No había activado ningún tipo de bono

My account has just been unfrozen, the problem has now been resolved.

Me acaban de descongelar la cuenta, ya se ha resuelto el problema.

Dear holaa,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru