Posido Casino - La retirada del jugador se ha retrasado.

I've been requesting a withdrawal of €1,500, €500 a day, for two weeks now, and I still haven't received any money. I still haven't received any money in my bank account. I've deposited several thousand euros from this bank account, played without a bonus, etc.

Attached you will also find pictures of my bank account of payments that I have deposited into this casino

ich habe seit zwei Wochen eine Auszahlung von 1500 € jeweils 500 € am Tag beantragt und es ist immer noch keine Auszahlung getätigt worden. Ich habe immer noch kein Geld auf mein Bankkonto erhalten. Ich habe etliche 1000 Euros eingezahlt aus diesem Bankkonto ohne Bonus gespielt etc.

im Anhang finden Sie auch Bilder von meinem Bankkonto von Zahlungen, die ich eingezahlt hab in dieses Casino

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

When was the last time the casino communicated with you regarding the delay in processing your payment?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello. Thanks for the quick reply.

I hadn't made any withdrawals before.

My Posido Casino profile states that I don't need verification, and I can't do it either. I spoke to support about this yesterday, and they just comforted me and stalled.

I played normal slot games.

LG

Hallo. danke für die schnelle antwort.

ich hatte zuvor keine Abhebung vorgenommen.

Bei meinem profil auf posido casino steht das ich keine verifizierung brauche und ich kann auch keine durchführen. Ich habe gestern mit dem support gesprochen diesbezüglich, die haben mich nur getröstet und hingehalten.

Ich habe normal slot spiele gespielt.

LG

Hello, here are some key data in the form of screenshots. The first image shows some of the money I deposited into the online casino in question. The second image shows the requested amounts from my winnings from the online casino. Best regards

Hallo hier ein paar eckdaten als screenshot-bilder. 1. Bild sind ein paar geldbeträge die ich in dass besagte online-casino eingezahlt habe. 2. bilder aus dem online casino die beantragten geldbeträge aus meinem gewinn. LG

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear kelo220,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Posido Casino representative to join this conversation.

Dear Posido Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear all,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Posido Casino Team

Dear Posido Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear kelo220,

We are pleased to inform you that your withdrawal request of 1500 EUR has been successfully completed.

You can now request a new withdrawal for your remaining balance.

Kind Regards,

Posido Casino Team

Dear kelo220,

Could you please confirm, if you have received the mentioned withdrawal?

Dear all,

We are pleased to inform you that the withdrawal requests of 1500 have been successfully completed.

Thank you for your patience and cooperation.

Kind Regards,

Posido Casino Team

Dear kelo220,

Could you please confirm, if you have received the full disputed amount by now?

Yes, I received everything. Thank you very much!

ja, alles erhalten. Danke vielmals!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kelo220,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka