Posido Casino - Los retiros de los jugadores se han retrasado.

On August 24, I requested three withdrawals of 250, 50, and 30 euros respectively. They tell me that the information is correct and to excuse the delay. But reading the forums, I see that it's a lie, that this casino has bad practices and doesn't pay within the estimated time frame.

El día 24 de agosto solicité 3 retiros de 250, 50 y 30 euros respectivamente. Me dicen que la información es correcta que disculpe la demora. Pero leyendo los foros veo que es mentira que este casino tiene esa mala praxis y no paga en el tiempo estimado.

Dear Jachipen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not made any withdrawals before. But when I ask if my bank information provided is correct, they tell me that everything is fine. That it is a "problem" with the system and that they have to process the payments manually.

In fact, they have managed to cancel the withdrawals of 30 and 50 euros. What they did not know is that I was lucky enough to win again and yesterday I requested another withdrawal of 260€. That is to say that now I am waiting for the withdrawal of 250€ on August 24th and a new one from yesterday, September 4th, of 250€.

No realice retiros anteriormente. Pero al preguntar si mi información bancaria facilitada es la correcta me dicen que está todo en orden. Que es un "problema" del sistema y que deben procesar los pagos manualmente.

De hecho han conseguido que anule los retiros de 30 y 50 euros . Lo que no sabían es que tuve la fortuna de volver a ganar y solicité ayer nuevamente otro retiro de 260€. Es decir que ahora espero el retiro del 24 de agosto de 250€ y uno nuevo de ayer día 4 de septiembre de 250€.

Thank you for your help. The withdrawal requested on August 24 has already arrived. Let's hope there is no delay in the withdrawal requested on September 4.

Gracias por vuestra ayuda. Ya llegó el retiro solicitado el 24 de agosto. A ver si hay suerte y no se demora demasiado el solicitado el día 4 de septiembre.

Thank you for your reply, Jachipen. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I commented that thanks to your help it was already solved. Thank you for your help.

Comenté que gracias a vuestra ayudad ya se solucionó. Gracias por vuestra ayuda

Dear Jachipen,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru