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Hello, I made withdrawals of €500 each on September 5, 6, and 7. Because the limit was reached, I couldn't make any further withdrawals.

To this day, everything is still being processed and nothing is happening. I have been repeatedly put off and apologized for the extraordinary payouts and the finance department is working on my payout with high priority. It has now been over 14 days, and my birthday is on September 14th, so I am very frustrated.

Hallo ich habe am 05.09. 06.09. 07.09. Auszahlungen getätigt jeweils 500€ da das Limit erreicht wurde konnte ich keine weiteren Auszahlung tätigen.

Bis heute steht immer noch alles in Bearbeitung und es passiert nix, wurde immer wieder vertröstet und entschuldigt das es zu außergewöhnlichen Auszahlungen ist und die finanzabteilung mit hoher Priorität an meine Auszahlung arbeiten mittlerweile sind es schon über 14 Tage vergangen dazu habe ich am 14.09.geburstag und dementsprechend bin ich sehr frustriert

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Yes, I have made successful withdrawals through Posido Casino several times, but they were always under €500.

I currently have €800 in my gaming account, plus three €500 withdrawals that still haven't been processed. I can only make three withdrawals, and no more. So I have to wait until one is processed, then I can make another withdrawal. It's really frustrating, and it's just around the time of my birthday. It's just plain annoying.

I didn't use the bonus.

And KYC verification was successful.

Sincerely, Kevin

Hallo,

Ja ich habe schon öfters erfolgreich auszahlungen getätigt über posido casino das waren aber immer unter 500€ gewesen.

Aktuell habe ich 800€ auf mein spielaccount plus die 3 x mal 500€ auszahlung die noch immer nicht bearbeitet wurden, ich kann nur 3 auszahlungen tätigen mehr geht nicht. Muss also warten bis eine bearbeitet wurde, dann kann ich erst wieder eine neue auszahlung tätigen das ist wirklich sehr frustrierend und das über dem Zeitraum meines Geburtstag's das ist einfach nur ärgerlich.

Bonus habe ich nicht benutzt.

Und KYC Verifizierung ist erfolgreich gewesen.

Mit freundlichen Grüßen Kevin

Thank you very much for your reply.

Did the casino process one or more of your payouts?

Please let me know.

Hello,

No, the casino still hasn't processed any of the three withdrawals.

Hallo,

Nein das casino hat immer noch keine von den 3 Auszahlungen bearbeitet.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

How can you help me with my problem? What can you do to solve the problem?

Regards, Kevin

Wie kann man mir denn bei mein Problem helfen, was können sie tun für mich um das Problem zu lösen?

Mfg kevin

Dear Kevindererste1,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Posido Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Kevindererste1,

Thank you for bringing our attention to this matter.

We understand the importance of a swift withdrawal and would like to extend our apologies for any inconvenience caused by this delay.

Our team will investigate the issue and take action to expedite the pending withdrawals. Please bear with us just a bit longer, we will post an update once there is more information.

Your patience and understanding are much appreciated.

Kind regards,

Posido Casino Team.

Why haven't I received an exact date after 4 weeks? I think it's a disgrace that I have to wait so long. I had over 3000€ and now I only have 2100€ because I can't pay anything in or out.

Will you compensate me for the damage???

Warum bekomme ich nach 4wochen schon kein genaues Datum, ich finde es eine Frechheit das man solange warten muss, ich hatte über 3000€ mittlerweile nur noch 2100€ weil ich nix ein oder auszahlen kann.

Entschädigen sie mir den Schaden ???

Dear Kevindererste1,

We are pleased to inform you that your recent withdrawal request(s) have now been successfully processed by our payments team.

You should see the funds reflected in your account shortly, depending on your chosen payment method and provider processing times.

If you have any further questions or require assistance, please don’t hesitate to reach out to our support team.

Kind Regards,

Posido Casino Team.

Dear Kevindererste1

I truly do understand that you are disappointed and frustrated!. But finally, the casino has procced the requests. At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

All my withdrawals were just rejected!!!! Are you trying to fool me? Actually, fool me???!!!! Now everything is back on my gaming account

Meine abhebungen wurden alle eben abgelehnt!!!!Wollen sie mich Verarschen eigentlich verarschen???!!!!Jetzt ist alles wieder auf mein spielaccount

Posido Casino Team,

can you please explained what has just happened and why?

An hour ago, all my withdrawals were rejected. I have now received all the payouts in my gaming account!

Vor eine Stunde wurden alle meine Auszahlungen abgelehnt habe jetzt alle auszahlungen auf dem spielaccount bekommen!

Dear Kevindererste1,

Please be advised that the recent withdrawal requests have been declined by the provider.

We recommend using an alternative method to complete your transactions at this time. If you’re unsure about the available options or need support, please don’t hesitate to get in touch.

Thank you for your understanding and cooperation.

Kind regards,

Posido Casino Team.

I made a €500 withdrawal on June 8th using the same payment method, and it was in my account after three days. Why was it suddenly rejected now?

At first they said there had been an unusually high number of withdrawal requests and that it had to be reviewed by your finance department. Then I was repeatedly told that everything was fine with my withdrawal and that it wouldn't take long now!?

ich habe am 08.06. 500€ über die gleiche auszahlungs Methode gemacht und es war auf mein konto nach drei tage warum wurde es jetzt auf einmal abgelehnt???

Erst hieß es es sind außergewöhnliche viele auszahlungs antrage gestellt und musste deswegen von eurer finanzabteilung überprüft werden dann wurde mir immer wieder gesagt das mit meine Auszahlung alles inordnung ist es es nicht mehr lange dauert!?

You can make three withdrawals maximum every 24 hours in the amount of 500€

How could anyone possibly want to play with a stake of €10 and then win €10,000 when they then have to wait a month until everything is processed and paid out? That's a bad joke.

Mann kann drei auszahlungen höchstens machen alle 24 Std in Höhe von 500€

Wie soll man denn da überhaupt gewollt sein auf 10€ Einsatz zu spielen und dann 10.000€ gewinnt dann muss man 1 monat warten bis alles bearbeitet ist und ausgezahlt wird das ist doch ein schlechter Scherz.

Dear Kevindererste1,

Please be informed that your withdrawal request to the payment method used in your last withdrawal on October 2 has been approved.

For quicker and smoother processing in the future, we recommend using this payment method again for your upcoming withdrawals.

If you have any questions or need help, feel free to contact our support team.

Kind regards,

Posido Casino Team.

Dear Kevindererste1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kevindererste1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina