Posido Casino - Los retiros de los jugadores se retrasan y cancelan.

Good morning, on the 30th, 31st, and 1st, I made three withdrawals of 500 euros each, I've been waiting for 10 days and my money hasn't arrived, they cancelled two of them this morning, customer service is terrible and they lie to you, I had to repeat one withdrawal and leave the other hanging since they only let you make one a day of 500 euros, I'm desperate, I just want my money, help please

Buenos días el día 30 ,31, y 1 hice tres retiradas de 500 euros casa una llevo esperando 10 días y no me llega mi dinero me han cancelado dos de ellas está mañana ,la atención al cliente es pésima y te mienten he tenido que repetir una retirada y la otra dejarla colgada ya que solo te dejan hacer una al día de 500 euros estoy desesperado solo quiero mi dinero ayuda por favor

Dear amaroamarocruz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, or your withdrawal requests get canceled again we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Good afternoon, I'm still waiting and waiting for almost 12 days, please help me.

Buenas tardes sigo esperando y esperando ya casi 12 días porfavor ayudarme

Thank you for your reply, amaroamarocruz. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear amaroamarocruz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.