Powbet Casino - El retiro del jugador será confiscado.

Hello, the other day after depositing €2000, I managed to win €851 on a slot machine in a week and withdrew €500. I also placed bets, winning and losing, leaving me with a balance of €351 in real money. The surprise was that the next day my balance was €0, and I thought it had been stolen or someone had accessed my account. Well, Powbet took it all, deciding, for disciplinary reasons, to just say "screw you."

They don't give me any further explanations, or they just give me long answers, or they simply don't reply, or they pass the buck. Unfortunately, I've seen that they don't have a license in Spain, but they do in Curaçao. I'm considering filing a complaint with the gaming authority there, but I don't know what to do; it's a lot of money. I appreciate any help and advice. Best regards.

PS: In the image I'm sending you, it looks like a withdrawal was made that day at 11 AM, but I already had a €500 withdrawal pending, and that money disappeared. The €500 withdrawal remained pending, and Powbet kept the €351 for nothing! Thanks

Buenas el otro día después de depositar 2000 euros en una semana he conseguido ganar 851en una slot y he retirado 500 y he apostado ganado y perdido dejando un saldo de 351 euros de dinero real . La sorpresa fue que al día siguiente tenía 0 euros en el balance y pensé que me lo robaron o me entraron en la cuenta . Pues no powbet me lo quitó decidiendo por motivos disciplinarios y a tomar por saco hablando mal

.. no me dan más explicaciones o largas o simplemente no me contestan o pasan la bola . Desgraciadamente he visto que no tienen licencia en España si en curaçao estoy planteandome hacer una queja ante la ordenanza de juego de allí no se que hacer es mucho dinero .. les agradezco toda ayuda y consejo ... Un saludo

PD en la imagen que les mando se ve como que se hizo una retirada dicho día a las 11 de la mañana pero yo ya tenia la retirada de 500 a la espera y ese dinero desapareció y la de 500 siguió a la espera y los 351 se los quedo powbet por la cara!!! Gracias

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Dear Apr92,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your winnings were confiscated?
• Have you engaged in sports betting as well?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila