Pribet Casino - El cierre de la cuenta del jugador no se ha completado.

I have sent the email to close the account several times but they have not closed it yet

I request the permanent closure of Pribet and the non-receipt of emails.

ho inviato piu volte l’email per la chiusura dell’account ma non hanno ancora chiuso

chiedo la chiusura definitiva di pribet e la non ricezione di email

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Dear Ciaia94,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru.

Thank you very much for your cooperation.

Best regards,

Kristina

I'm no longer interested and would like to self-exclude

non sono piu interessata e vorrei l’autoesclusione

Thank you for your reply, Ciaia94. I understand you may be busy or distressed by the situation, but it appears my earlier questions have not yet been answered. Could you please review my initial message and provide the requested information? These details are essential for us to proceed with the case. Thank you in advance for your assistance.