QuickWin Casino - El retiro del jugador se retrasa y el casino es inaccesible.

I started playing in this casino until who is the prize of €31,000 I tried to make three withdrawals the first one has already passed the three working days stipulated by the casino for confirmation of withdrawal meanwhile I made a complaint on the complaint portal there were several attempts to contact the support of which I have several proofs of various justifications on the part of the platform and today I can no longer access that is I put the casino on Google and it does not even open anything I demand that this be resolved since we are talking about a very high value

Comecei a jogar neste casino até quem é o prémio de €31.000 tentei fazer três levantamentos o primeiro já passaram os três dias úteis estipulados pelo casino para confirmação de levantamento entretanto fiz uma queixa no portal da queixa foram várias as tentativas de contato com o suporte da qual tenho várias provas de várias justificativas por parte da plataforma e o dia de hoje deixei de conseguir acessar ou seja meto o casino no Google e não abre sequer nada exijo que isto seja resolvido uma vez que estamos a falar de um valor muito elevado

Dear Marianaandrade,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Are you unable to access the casino website, or is it only your account that you can't access?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Marianaandrade,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru