Rabona Casino - El jugador ha sido acusado de abrir múltiples cuentas.

I played multiple deposits and finally made winnings so I was able to make a withdrawal of € 500. The withdrawal was only 20 euros and they blamed me for two duplicate accounts.

Pelasin useamman talletuksen ja sain viimein voittoja niin, että pääsin tekemään 500 euron kotiutuksen. Kotiutus olikin vain 20 euroa ja he syyttivät minua kahdesta päällekäisestä tilistä.

Dear Hannes,

Thank you very much for submitting your complaint. I’m truly sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if you have redeemed any bonus when placing a deposit? Why you’ve been offered €20 withdrawal? Was it the amount of your last deposit from which you’ve accumulated your winnings? I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Hannes,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.