Rabona Casino - El retiro del jugador se retrasa.

I have created a withdrawal request on 18.01.2025. But so far my withdrawal has not been processed. I've contacted support many times. I was told that I had to wait. I can't wait any longer, I need the funds to be withdrawn.

I also have a balance of 4354211 idr remaining on my account. I would like this money to be withdrawn as soon as possible.

Dear Komang111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1.No.

2.I was not asked for verification. I clarified this in a chat with support.

3.I didn't use any bonuses.

Thank you for your reply, Komang111. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Komang111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.