Rabona Casino - El retiro del jugador se retrasa debido a problemas de verificación de la cuenta.

I've been waiting for over two months for my account to be verified so I can make withdrawals.

I have previously made withdrawals of around 1000 euros, but for more than two months they have not allowed me to withdraw without verifying the account.

I have sent them all kinds of documents they have asked for and they do not accept them even though it is exactly what they are requesting.

They no longer reply to the complaint emails I send them.

I'm desperate because it's not progressing despite the numerous complaints I've sent them.

Terrible experience.

Llevo más de dos meses esperando a que me verifiquen la cuenta para poder realizar retiradas.

Anteriormente ya hice retiradas de unos 1000 euros, pero desde hace más de dos meses no me permiten retirar sin verificar la cuenta.

Les he enviado todo tipo de documentos que me han pedido y no los aceptan cuándo es exactamente lo que me solicitan.

Ya no me contestan a los emails de reclamación que les envío.

Estoy desesperado porque no avanza por más quejas que les he enviado.

Malisima experiencia.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you already submitted to the casino and in which format?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I answer the questions:

• My account is accessible
• I haven't been able to get the balance through bonuses
• I have sent a photo of my ID card, a selfie with the website in the background, a photo of the bank card used, a statement of transactions for the bank card used, and a bank ownership certificate.
• I have sent via email the history of claims I have made by email.

Thank you so much.

Greetings.

Respondo a las preguntas:

• Mi cuenta si es accesible
• No he conseguido el saldo a través de bonos
• He enviado foto del DNI, selfie con la pagina web de fondo, foto de la tarjeta bancaria utilizada, extracto de los movimientos de la tarjeta bancaria utilizada, certificado de titularidad bancaria.
• He enviado a traves de correo electrónico el historial de reclamaciones que he hecho por mail.

Muchas gracias.

Saludos.

Dear nanijog,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear nanijog,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rabona Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player has not been yet verified?

Thank you in advance for providing the information.

Dear nanijog,

Following a review of your account in relation to your concerns, we are pleased to inform you that your previous pending withdrawal was successfully processed, and the funds were dispatched from our end on March 1, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We have noted your withdrawal request submitted on March 1, 2026. This request is currently in pending status.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Please be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed. 

Thank you for being so patient with us! We really appreciate it.

Best regards,   

Rabona Casino team.

Thank you Rabona Casino for the update!

Dear nanijog

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nanijog,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina