Rabona Casino - El retiro del jugador se retrasa y los fondos se retienen.

Hello Casino Guru team. I am filing this formal complaint against Rabona Casino due to the unjustified withholding of my funds. On June 25, 2026, at 6:56:55 PM, I requested a withdrawal of 30,000 CLP. To this day, the transaction status still appears as "Pending." My player account, registered under the name [redacted], was fully verified through the KYC process before requesting the withdrawal. I have contacted live chat support multiple times, and the only response I receive is that the delay is due to "high transaction volume." According to the casino's Terms and Conditions, which I accepted upon registration, the standard processing time is 1 to 3 business days. The current delay has reached 18 days, which violates their own regulations. I attempted to send a formal complaint email to their administration and finance department, giving them 24 hours to resolve the issue, but they completely ignored my communication. I request Casino Guru's mediation to ensure the casino releases and processes my payment immediately. I have attached all relevant evidence (transaction history, account verification, and support chat logs). Thank you very much for your assistance.

Hola al equipo de Casino Guru.Presento esta queja formal contra el casino Rabona debido a una retención injustificada de mis fondos. El día 25 de junio de 2026, a las 18:56:55, solicité un retiro por un monto de 30.000 CLP. Al día de hoy, el estado de la transacción sigue apareciendo como "Pendiente".Mi cuenta de jugador, registrada a nombre de [redacted], se encuentra completamente verificada mediante el proceso KYC desde antes de solicitar el retiro. Me he puesto en contacto con el servicio de soporte por chat en vivo múltiples veces, y la única respuesta que recibo es que la demora se debe a una "alta demanda de transacciones".Según los Términos y Condiciones del casino que acepté al registrarme, los plazos estándar de procesamiento son de 1 a 3 días hábiles. El retraso actual ya alcanza los 18 días, lo cual incumple sus propias normativas. Intenté enviar un correo formal de reclamo a su departamento de administración y finanzas otorgándoles 24 horas para resolverlo, pero ignoraron mi comunicación por completo.Solicito la mediación de Casino Guru para que el casino libere y procese mi pago de forma inmediata. Adjunto todas las pruebas correspondientes (historial de transacciones, verificación de cuenta y chats de soporte).Muchas gracias por su ayuda.

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Dear larcol15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean