Rabona Casino - La cuenta del jugador se cerró con ganancias retenidas.

The betting house Rabona has closed my account since November, to this day they have not given me an exact reason and they have not deposited approximately S/. 12,000 soles that I had in their account. They made me create a SKRILL account which I never used to deposit money but to this day I still have no response.

La casa de apuestas Rabona a cerrado mi cuenta desde noviembre, hasta la fecha no me dan un motivo exacto y no me depositan aproximadamente S/. 12,000 soles que tenia en su cuenta, me hicieron crear una cuenta SKRILL el cual nunca use para depositar dinero pero hasta la fecha sigo sin respuesta.

Dear carloscamarena1994,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good morning, I proceed to answer the questions:

Could you tell us how long you were a casino player and when exactly your account was blocked?

My account was opened on 02/04/2023 and was canceled on 11/27/2023.

What games did you play to build up your current casino balance? (slots, live games, sports betting)

Play sports bets.

Did you get your balance with the help of bonuses?

No, it was all bets without using bonuses.

I have the emails and chat transcripts in which they tell me multiple times that they will make the deposit, but to date they have not done so and have stopped responding, in addition to not giving me an exact reason why they canceled my account, they tell me they sent the evidence by this means or to an email so they can verify it, thanks in advance.

Buenos dias, procedo a contestar las preguntas:

¿Podría indicarnos cuánto tiempo fue jugador del casino y cuándo exactamente se bloqueó su cuenta?

Mi cuenta fue aperturada el 04/02/2023 y fue cancelada el 27/11/2023.

¿A qué juegos jugaste para acumular tu saldo actual en el casino? (tragamonedas, juegos en vivo, apuestas deportivas)

Jugue a apuestas deportivas.

¿Conseguiste tu saldo con la ayuda de bonos?

No, todo fueron apuestas sin utilizar bonos.

Cuento con los correos y transcripsiones de chat en los cuales me indican multiples veces que realizaran el deposito, pero hasta la fecha no lo hacen y han dejado de responder, ademas de no darme una razon exacta de porque cancelaron mi cuenta, me indican envio las evidencias por este medio o a algun correo para que puedan verificarlo, gracias de antemano.

Thank you for your reply, carloscamarena1994. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if your only focus is on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

1 week for such a generic answer, send me that list of websites that can help me, thanks.

1 semana para una respuesta tan genérica, envíame esa lista de sitios web que pueden ayudarme, gracias.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any online casino in the future.