Rabona Casino - Se ha retrasado el pago de las ganancias del jugador.

RABONA BETS DO NOT PAY

After a week of lies and generic messages from the AI support provided by this casino, I realize they want to steal my money at all costs.

Rabona's abusive practices aim to inexplicably delay withdrawals with the intention of making you lose your money or simply your patience. They range from canceling the withdrawals themselves to recalculating the supposed 3 business days established by their terms and conditions to ignoring your complaints to their AI customer service.

The last email I received assured me that I would receive my money today, which evidently has not happened.

DO NOT PLAY at RABONA APUESTAS. You won't have any problems depositing, but if you win even €30, it will be impossible for you to collect.

I'm requesting help and mediation in my case. It's impossible for me to reach an agreement. Rabona refuses to pay, merely apologizing and promising payment the next day. This has been going on for seven days.

RABONA APUESTAS NO PAGA

Después de una semana de mentiras y mensajes genéricos del soporte de IA que ofrece este casino soy consciente de que quieren robarme mi dinero a toda costa.

Las prácticas abusivas de Rabona apuestas para retrasar de forma inexplicable los retiros con la intención de que pierdas el dinero o simplemente la paciencia, van desde cancelar ellos mismos los reintegros para volver a contar los supuestos 3 días hábiles que marcan sus términos y condiciones a ignorar tus reclamaciones con su servicio de atención al cliente de IA.

El último correo que tengo me aseguraban que recibiría mi dinero en el día de hoy, cosa que evidentemente no ha ocurrido.

NO JUEGUEN en RABONA APUESTAS para depositar no tendréis problemas, pero como ganéis aunque sean 30€ os va a ser imposible cobrar.

Solicito ayuda y mediación en mi caso, por mi parte es imposible llegar a un acuerdo. Rabona se niega a pagar, solo piden disculpas y prometen el pago al día siguiente, así llevo 7 días.

Dear Yarayara,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Yarayara,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Yarayara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.