Raging Bull Slots Casino - El retiro del jugador se ha retrasado.

Hi!

still waiting on this withdrawal

for 2,000 please advise

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Yes I have made successful withdrawals before

To my knowledge yes I have passed the kyc verification

yes I plaid the bonus and met the play through requirements and the amount of the bonus was deducted from the winnings

Hello?

Thank you for your reply, britterlynne. Could you please advise us on the current status of your withdrawal request? Is it still marked as approved in your casino account?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes, I’ve tried contacting the casino many times

They are also telling me to just wait and that it will be there soon

I have still not seen it. Come through to my account.

Still nothing

Thank you very much, britterlynne, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you!

Hello britterlynne,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Raging Bull Slots Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Greetings all,

I had a look and I can see that the outstanding payment have been paid out to our 3rd party by the casino. These are bank wire transfers and can often take some time on delivery depending entirely on the capacity of the 3rd party and their ability to deliver. I would really recommend beginning to utilize Bitcoin for deposit and withdrawal britterlynne. We have worked through several complaints together, many of which would have been simplified or even entirely unnecessary if you were using Coindraw if available or standard Bitcoin which is in most cases delivered within minutes of payout by the casino. I know your aversion to crypto however it really is better and as the political landscape changes within the United States the financial landscape can change rapidly as well.

Just a comment, at this point regarding the complaint, it is only patience and the funds should arrive in your account britterlynne.

Best wishes,

Nick and Raging Bull

It is very confusing as to how to use crypto and I don’t know how to turn it into real money in my bank - if you can simplify the process I would be glad to do it

and incurring capital gains. I just prefer this method but do not understand why it takes so long for the 3rd party to process. We have been using wire transfers much longer than crypto-bitcoin. It used to be fast.

Greetings, all.

Thank you for your cooperation in this case.

Dear britterlynne,

Please inform us whenever you receive your payment, please.

Thank you in advance.

Respectfully,

Romi

Will do - still nothing yet

Nothing yet 😕

Greetings, all.

Dear Nick and Raging Bull,

Could you check the situation again, please?

Thank you in advance.

Respectfully,

Romi

Greetings all,

I had a look and nothing seems to have changed on our end, the transaction is still marked as incomplete in our system. What I can say having a bit of a holistic understanding of this particular situation: there have been many withdrawals by this particular player on various brands which I support. Though each casino is (in the vast majority of cases) an independently owned and operated entity they share certain operational tools (such as myself) for the sake of economy.

One of these tools is often their 3rd party payment providers. These 3rd party payment providers are quite strict with their terms, who, what banks and types of accounts can be transferred to, as well as the amounts that can be safely transferred to each individual without causing issues for the player with the receiving bank on the delivery end.

What appears to be happening (in my humble but somewhat educated opinion) is many of these bank transfer requests have been sent to the same 3rd party payment provider. It would seem they are throttling payment to avoid any unnecessary attention on the delivery end. This is frustrating of course, but also a prudent thing to do. US legislation can hold a number of pitfalls for online players and much attention is paid to international monetary transfers. The payments have been paid in full by the casino itself and all appears normal other than the delayed delivery.

I would once again highly suggest patience, there is nothing to indicate anything has gone wrong. I have a high level of certainty that the payment will clear once the 3rd party deems it safe to make the transfer.

Best wishes,

Nick and Raging Bull

Thank you I think you are right nick ! I have received some of it so I think we are good to close as I am sure the rest will follow

Greetings, all, and thank you for your cooperation.

Dear britterlynne,

If you'd like to close this complaint, please write the request, and we will do so.

In case you'd like to wait until you receive the whole amount, we can keep it open.

Also, please advise us what the amount you have already received is so I can adjust the disputed amount in case you'd like to close the complaint.

Thank you in advance.

Kind regards,

Romi

I will wait a little bit longer for the full amount and then I will request to close

Dear britterlynne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru