Raging Bull Slots Casino - El retiro del jugador se retrasa y las solicitudes de cierre de cuenta se ignoran.

This casino offers many promotions for free chips (40 x play through). During their Christmas promotion of winning free spins based on making deposits and earning keys, you will win chips. I deposited over $3,500 and never qualified for a withdrawal. I used the free chips after loosing so much money. The winnings from the free chips were denied because I played my cash back reward and then used a free chip without depositing cash in between. Watch these criminals because they are unethical. Their casino host’s are liars and trained to steal your money. Over three months prior to this occurrence, I made numerous requests to close my account. They refused. I know they will soon be repaid with the same fairness they provided to me. Life will honor good but it will also pay back horrific consequences to this that are evil.

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Dear swd4494123,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you experienced with the promotions, denied winnings, and your attempts to close your account.

Before we contact the casino, I would like to clarify several points to better understand the situation and the timeline:

1. Could you please specify when exactly your winnings were denied and what reason the casino provided in writing for this decision?
2. You mentioned making multiple requests to close your account over the past three months — could you confirm how these requests were made (email, live chat, account settings, etc.) and if you ever mentioned gambling problems or loss of control when requesting the closure?
3. Did the casino ever confirm receiving or processing any of your account closure requests?

If possible, please also forward the following so we can verify your claims and the casino’s actions:

• proof of your self-exclusion or account closure requests (screenshots or emails),
• your full cashier history (deposits and withdrawals), and
• your full bonus history (activated bonuses, redeemed free chips, cashback, etc.).

You can upload these files here in the complaint, or send them directly to: petronela.k@casino.guru

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear swd4494123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru