Rajabets Casino - El acceso a la cuenta del jugador está restringido debido a retrasos en KYC.

I am facing a serious issue with Rajabets Casino regarding KYC verification delay and restricted account access.

I uploaded all required documents for KYC (government ID, proof of address, and a selfie) on 17th June 2025, but till date, the verification is still pending. Despite reaching out to their support via live chat multiple times, I only receive vague or copy-paste responses with no clear resolution or timeline.

The situation is even more concerning because my Rajabets account currently holds a balance of ₹1,50,000, and I am unable to withdraw or access full account features. I have also placed bets during this time, but nothing has progressed from their side regarding the KYC.

I submitted a formal complaint on AskGamblers, but it was rejected due to "insufficient information," despite providing all the facts I had. I am now escalating this issue publicly because my attempts to resolve it directly with Rajabets have failed.

I am attaching screenshots of:

KYC submission confirmation

Chat transcripts with Rajabets support

My account balance as proof

This experience is extremely frustrating and unprofessional. I urge the casino to act immediately and verify my documents. I also request the gaming community to be cautious while depositing large amounts on this platform.

If this issue is not resolved promptly, I will escalate it to:

Curacao eGaming licensing authority

India's Cyber Crime portal for online financial fraud

Rajabets – Please take responsibility and respond with a solution

Dear Sangameshn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

• Do I understand correctly that none of your documents have been accepted yet?
• Have you provided all the required documents as soon as possible and in the correct format? 
• Have you received any clarification from Rajabets regarding your KYC status since your initial submission?
• Did you accumulate your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you for your prompt response and for taking the time to assist me.

To answer your queries:

Yes, you are correct — none of my documents have been accepted yet.

I have submitted all the required KYC documents on 17th June 2025 in the correct format.

Since then, I have not received any clarification or update from Rajabets regarding the status of my KYC verification.

It has now been over a week since I submitted my documents, and my account holds ₹1,50,000, which I am unable to access due to this delay. I have also placed a few bets from this account prior to the hold.

I kindly request your assistance in expediting the process or escalating the issue to the concerned team at Rajabets.

Looking forward to your support in resolving this matter as soon as possible.

Best regards,

Sangameshn

Thank you very much for your reply, Sangameshn. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Sangameshn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru