Rembrandt Casino - El retiro del jugador se ha retrasado.

Dear Sirs and Madames,

I arranged a payment at Rembrand on 05/30/21 and immediately sent my documents upon request.

On 06/10/21 I received an email that my verification is connected and that withdrawals can now be processed.

When my payout was still not processed by 6/26/21, I thought that I might have made a mistake with the payout and I canceled it and requested again on 6/26/21.

Unfortunately still nothing happened ....... from the chat you always get the same standard answer ....... be patient and keep an eye on your e-mails .....

Sehr geehrte Damen und Herren,

ich habe am 30.05.21 bei Rembrand eine Auszahlung veranlasst und nach Aufforderung unverzüglich meine Unterlagen gesendet.

Am 10.06.21 habe ich eine E-Mail bekommen, dass meine Verifizierung angeschlossen ist und jetzt Auszahlungen bearbeitet werden können.

Als bis 26.06.21 meine Auszahlung immer noch nicht bearbeitet wurde, dachte ich, dass ich vielleicht einen Fehler bei der Auszahlung gemacht habe und habe diese storniert und am 26.06.21 erneut beantragt.

Leider ist immer noch nichts passiert.......vom Chat bekommt man immer die gleiche Standard Antwort.......Geduld und behalten sie ihre E-Mails im Auge.....

Dear Kitty2030,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that the payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

Thanks for your help.

My payout is still in the "pending" position

I played with a bonus.

This is my first payout at Rembrand, and it will certainly be the last.

I will definitely not make any more deposits at this casino.

Kind regards

Hallo Petronela,

danke für Ihre Hilfe.

Meine Auszahlung steht nach wie vor in der Position "ausstehend"

Ich habe mit Bonus gespielt.

Das ist meine erste Auszahlung bei Rembrand und sicherlich auch die letzte.

Ich werde bei diesem Casino ganz bestimmt keine Einzahlung mehr machen.

MfG

Thank you very much, Kitty2030, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hallo Petronela,

vielen Dank für ihre Unterstützung.

VG

Hello Kitty2030!

I will take care of your complaint from now on. I would like to invite Rembrandt Casino into this complaint in order to provide us with an explanation of the lengthy withdrawal process.

Thank you Martin for your help.

Vielen Dank Martin für Ihre Hilfe.

We would like to ask Rembrandt Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

After receiving a confirmation from the player about receival of the winnings, we are changing the complaint classification to 'resolved'.