Revolution Casino - Los retiros de los jugadores se retrasan.

Good morning, once again, RevolutionCasino is late approving withdrawals, and I have three pending. They're not meeting their deadlines and are just making excuses.

Buenos días, de nuevo, revolutioncasino lleva retraso en aprobar retiros y tengo 3 pendientes. No están cumpliendo con sus plazos y solo ponen excusas.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested these withdrawals?
• Do I understand correctly that you have made successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

The withdrawals were requested on June 28, 29, and 30. Three withdrawals were made, as they do not allow more than €500 per request per day.

Yes, I've made several withdrawals in the past. Most of them have had problems managing them within the parameters they themselves indicate. Now their excuse is that there are several of them, which slows down the process. I've long suspected that this casino is more of a Ponzi scheme than a real casino. They simply copy and paste their responses, and they don't resolve anything via chat or email.

Los retiros fueron solicitados el 28, 29 y 30 de Junio. Se realizan 3 dado que no permiten más de 500 euros al día por solicitud.

Si he realizado más retiros anteriormente. La mayoría de ellos con problemas a la hora de que lo gestionen dentro de los parámetros que ellos mismos indican. Ahora su excusa es que son varios y eso retrasa la gestión. Llevo tiempo sospechando que este casino es mas una plataforma ponzi que un casino de verdad. Se limitan a copiar y pegar sus respuestas y ni por chat ni por email resuelven nada.

Thank you for your reply. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

I don't remember the date of the last successful withdrawal, but it was processed within the three business days indicated. The method was the same. They're still processing the three withdrawals from my complaint. Many days have passed, and they haven't even responded through this channel. It's a disgrace.

No recuerdo la fecha del último retiro exitoso pero, si se hizo la gestión dentro de los 3 días laborables que indican. El método fue el mismo. Siguen gestionar los 3 retiros de mi queja. Ya han pasado muchos dias y ni siquiera dan respuesta por esta vía. Es una vergüenza.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I've received the withdrawals. It took exactly three weeks. We can close the complaint. However, the resolution has taken a while, and I still don't agree with the way they're handling this. Thank you.

He recibido los retiros. Han tardado 3 semanas exactas. Podemos cerrar la queja. Aunque la solución ha tardado y sigo sin estar de acuerdo con la forma que gestionan esto. Gracias.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rociflin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Kristina