RioAce Casino - Los retiros de los jugadores se retrasan debido a una confusión sobre los límites.

The casino's withdrawal limit appears to be €10,000/day?

That is definitely NOT true!

Apparently I have a withdrawal limit of €400/day, I've withdrawn my winnings €400/day now 😅 Now I got a notification that the weekly withdrawal limit is full, so this is it!!

I've now taken a two-day break, so that a new week will come... but Rioace's week is apparently from a different world, because I still can't make withdrawals!?

Chat does NOT know anything about anything, and there has been no explanation from email yet...as someone else here said.

Kasinon nostoraja näkyy olevan 10000€/vrk?

EI todellakaan pidä paikkaansa!

Minulla näköjään nostoraja 400€/vrk, olen nostellut voittosummaani nyt sitten 400€/vrk 😅 Nyt tuli sitten ilmoitus että viikkonostoraja on täysi, eli tälläinenki sitten vielä!!

Olen nyt pitänyt kaksi vrk taukoa, että tulee ns. uusi viikko..mutta Rioacen viikko onkin näköjään eri maailmasta, koska en pysty edelleenkään tekemään nostoja!?

Chat EI tiedä mitään mistään, ja sähköpostista ei ole ainakaan vielä tullut selityksiä...niinkun joku muukin täällä kertoi.

Dear Toolo,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with RioAce Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please clarify when exactly you requested the withdrawal? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
• Could you please confirm that you have passed the KYC verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

The account has been verified. And I have been able to withdraw 4 x €400, then I haven't been able to withdraw anything because the "weekly limit" is full!

I'm just wondering about your €10,000/day withdrawal limit?!

That doesn't even apply to straw.

I don't know when it will be possible to withdraw my winnings again, it hasn't been possible for the last 4 days!?

And no one from the casino will respond to ANYTHING!

Tili on vahvistettu. Ja olen pystynyt nostamaankin 4 x 400€, sitten en ole pystynyt nostamaan mitään koska "weekly limit" on täynnä!

Mietityttää vaan tämä teidän 10000€/vrk, nostoraja?!

Eihän se päde olkenkaan.

En tiedä milloin on mahdollista taas nostaa voittojani, ei ole ollut mahdollista viimeiseen 4 vuorokauteen!?

Ja kukaan kasinolta EI VASTAA MITÄÖN!

Dear Toolo,

thank you for your message.

The withdrawal limit referenced in the casino review is based on information detailed in the RioAce casino's terms and conditions.

6.11. You may only withdraw the maximum amount of Euro 10,000 (or the equivalent in your Account currency) in any 24-hour period and a maximum amount of Euro 50,000 (or the equivalent in your Account currency) in a 30 days period unless a larger amount has been agreed by us.

To further proceed with your complaint, kindly answer the following questions:

• Have you accumulated your winnings with the help of bonus?
• Is casino communicating with you?
• Could you please clarify when exactly was your account created and when have you requested your last withdrawal? 

Looking forward to your reply,

Katarina

Dear Toolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru