Rise of Bets Casino - Los fondos del jugador han sido confiscados.

Casino confiscated €1,000 after partial withdrawal was already paid.

I requested a €2,000 withdrawal via Skrill (first withdrawal, no bonus used).

KYC verification was completed successfully.

The casino paid €1,000 without any issue.

The remaining €1,000 stayed pending for over 145 hours.

After I contacted support asking about the delay, the casino cancelled the withdrawal and confiscated the remaining €1,000.

They claim I breached Terms & Conditions but refuse to specify:

– which rule was breached

– when it happened

– what exact action caused it

They only sent a generic list of T&C clauses and stated the decision is final.

Important facts:

– Partial withdrawal already approved and paid

– No bonus used

– KYC completed

– No betting activity after withdrawal request

I believe this is an unjustified confiscation of funds.

An official complaint has already been submitted to the MGA.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mmendel,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good day.

1. Slot machines only

2. I didn't use anything to mask my IP, I also play at other casinos and I know that it is prohibited. They also accept players from Slovakia. They had no problem with KYC and paid out half of the winnings without any problems.

3. I live alone so it's out of the question at home.

Thank you

Dobry den.

1. Len hracie automaty

2. Nepouzil som nic na maskovanie IP, hravam aj na inych kasinach a viem ze je to zakazane. Prijimaju aj hracov zo slovenska. Pri KYC nemali problem a vyplatili polku vyhry bez problemov.

3. Zijem sam tak z domacnosti je to vylucene.

Dakujem

Dear Mmendel,

Thank you for your reply. Have you reached out to the customer support following the confiscation? Have they provided any clarification other than the terms and conditions they have cited previously?

If so, could you please forward any new communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Mmendel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.