RoboCat Casino - El reintegro del jugador se ha retrasado.

I requested a withdrawal June 14, 15 & 17 totalling $2225 CAD. They have a 3 business day timeframe, this has exceeded their timeframe. I have been emailing the support team and complaints team daily, multiple times a day to find out what the delay is and all I get are vague, unclear responses stating it’s been sent for escalation and priority review and nothing has been done!! My payment is still under review and has been under review for 2 weeks! They refuse to tell me why the patient is delayed and when I will receive it.

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Dear Corrinnet,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

am submitting a complaint regarding a delayed withdrawal from RoboCat Casino.

I requested a withdrawal of $2,225 CAD via Interac e-Transfer on June 14, and the payment is still pending.

My account is fully verified, and I have successfully made withdrawals with this casino before without issues.

I have contacted support multiple times. They have repeatedly stated that my withdrawal is "processing," "in a queue," and "being handled with priority," but I have not received any confirmation that the withdrawal has been approved or sent.

There has been no clear reason provided for the delay and no estimated payout timeframe.

I am requesting clarification on the status of this withdrawal and assistance in ensuring it is processed and paid.

Dear Corrinnet,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

my withdrawals have not been processed to date, they are still under review.

see attached recent email correspondence from the support staff being vague and not providing a clear response or explanation as to why my payments aren’t approved after 2 weeks.

Please see attached email response from the complaints department on June 26 advising my payments were sent to the finance team and I should receive my payments. To date, my payments are still under review and have not been processed.

Corrinne

Dear Corrinnet, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi,

yes, I have made several requests before, I have been withdrawing with Robocat since February 2026.

yes, my account is successfully verified.

my winnings were accumulated without a bonus.

I played casino games.

See attached conversations with Robocat.

Thank you

Corrinne

attached more conversations.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Corrinnet,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla